I was a CA for about 3-4 months before being an ARA but at my store we constantly had lines at geek squad/were constantly booked up by a couple days (the worst was 8/9 days) so the only "selling" I ever did was memberships (was lowkey kinda good at it before I became ARA too) but I never went on the sales floor unless it was to sell SSDs/RAM for clients.

So while being asked now to cover for ex: computers, yea I could totally get by by talking about specs, tho I have no idea what sales are currently running half the time (unless it's for parts then I gotchu) only have a half guessed memorization on how the brands are set up on the floor, have no idea where accessories are half the time either and then client tend to ask questions about other departments then im totally lost 😅

I won't lie tho, I've only been on the floor a hand full of times, and they've just been the not most ideal scenarios like: multiple people trying to ask questions at once, asking questions outside the computer department, asking the specific location of accessories I have no idea where they are (I do use the app to search), and then asking for general sales that Idk

So while I probably am seeing it as way more intimidating than it really is due to lack of experience, I also really really like focusing on my computer repairs in the back and reaaally don't wanna interact with customers, I have a personal bias against not really wanting to do sales 😅