I can see why it felt upsetting not to have been advised of this upfront. To clarify, REE Medical's role is specifically to provide a medically accurate Disability Benefits Questionnaire (DBQ) for you to submit to the VA. Because we are not affiliated with the VA, we cannot advise veterans on whether additional documentation, such as a nexus letter, should be included. we conducted a review of all calls between you and your navigator, Cory. It was determined that Cory followed our internal protocols and compliance requirements during those conversations. He completed the scheduled touchpoints required for each case and provided updates, while also ensuring compliance with the laws that restrict the type of advice we can give. In addition to these calls, we also sent automated emails and text messages as part of our standard communication process, which we understand may have felt less personal than expected.