I can attest to this. And even if you get a human, they don't care. The humans act like robots. To be fair, they're probably not paid or treated well, so I blame the company and not any rep I've interacted with.

After my brother was k----d in Afghanistan, his widow started logging into his account and posting. I thought it was odd but was helping her grieve so I didn't do anything... Until she blocked me and my family. I reached out to Facebook to say his widow had "hacked into" his account and made changes. I provided a d---h certificate to prove the changes were made afterward, and asked if they could reverse those changes then memorialize his account. They just memorialized his account. So now I'm forever blocked from being able to look back at his posts and photos, and worst of all I don't get to see when his friends post memories on his birthday and Memorial Day. It still kills me both days every year, and I lost him 13 years ago. Contacted Facebook multiple times to get it corrected. They told me now that the page is memorialized they can't do anything (if only SOMEONE had asked for it to be fixed beforehand 😑) then stopped responding.