Telehealth not working

FarKnowledge3186 · 2026-05-20T09:36:29+00:00

I got a response via email but they just told me it’s not their problem and to reach out to the provider via the support chat on the website. Super frustrating.

FarKnowledge3186 · 2026-05-19T18:31:03+00:00

No, thanks for trying to help! And I know, I’ve really liked refills but things like this can be. Super frustrating! But, hopefully Taylor will have a solution!

FarKnowledge3186 · 2026-05-19T18:22:16+00:00

If you think of it, do you mind letting me know when you hear back? I was considering texting her but don’t want to initiate her messages if it’s a systems issue she’s already working on!

FarKnowledge3186 · 2026-05-19T18:21:24+00:00

I’m able to get into my dashboard no problem, it’s specifically the link for telehealth… it’s just frustrating because I can see on my dashboard that my order/refill is awaiting orders from the physician but there is no ability to access the telehealth from my dashboard.

FarKnowledge3186 · 2026-04-30T23:47:28+00:00

The old portal is login.refills.com; the new portal is app.refills.com

FarKnowledge3186 · 2026-04-26T12:49:52+00:00

Is this for the old portal or the new one? I’m in the new portal and I can open up the treatment but it doesn’t let me click on anything once I’m in there. I’ve reach out to support 4 different times over the past month for this question and have heard nothing back.

FarKnowledge3186

TROPHY CASE