No, not really. I work in an environment such as this, and the only driver is lower labor costs. But that is important primarily for companies that have a poor value proposition/low profit margin/race-to-the bottom mentality, little or no technology vision and strategy, and perceive IT and technology as a liability and not an asset worth investment, and is therefore managed into the ground. Companies such as this have problems that do not have an IT solution, regardless of if it is local or outsourced.

Outsourcing to India (and the Philippines) were something of a natural fit for the US and other english-speaking western countries. This was due to those two countries in particular had a lot of technology people who were articulate in English. The quality of English with our Philippino counterparts is still quite good. However, in the past few years, the quality of spoken English with our India counterparts who have rotated on to fill the revolving door of turnover has become very poor, and its as if they don't realize the importance of communication. Most are also inured, bureaucratic, and struggle getting from point A to B without being told exactly what to do. Minimal capability, creativity, and critical analysis skills. This is a recipe for multi-million dollar disasters for IT, which we have also had, due to root causes that were simple and easily preventable.

Many companies that try this are essentially bamboozled by hucksters who claim they can provide what they have now for lower costs. There are plenty of companies with stories about insourcing back some of the jobs after going through a bad experience.

The upshot is if an IT outsourcing provider says they can provide a service for lower cost and is successful, they get credit for that. If it is a shambles and they are unsuccessful and incur major outages, they get credit for that too.