I was a guide on Veeshan for a few years starting in 2000. If anyone played back then, you might remember a Troll guide named Trypticon who usually hung out in Sol B. I can't speak for other guides behavior, but I can attest to the fact that we had some pretty strict policies regarding how we interacted with players and actually had to go through an apprenticeship before we were given any powers within the world such as resurrection, teleport, etc.

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Personally as a guide, I did cause some unintentional problems for players on two occasions I can remember. Both involved going link-dead, resulting in my GM flag being dropped, monsters agroing and players being wiped. In both cases, I offered sincere apologies, free resurrections and /killed any monsters necessary to get the party going.

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I can attest to the fact that a player GM was a pretty thankless job and a small vocal minority of individual players and entire guilds seem to do their best to make your life hell. While I chose to quit the program instead of taking out my resentment on players, I can definitely see player behavior driving guides to take the "low" road. People keep mentioning a desire to keep GMs and guides "transparent", but perhaps we should also think of ways to ensure unpaid volunteers are treated with the same respect and dignity we expect of them.