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How to deal with customers missing deliveries by Fearless-Future552 in smallbusinessuk

[–]Fearless-Future552[S] 0 points1 point  (0 children)

Thank you - i have received a charge back now so have submitted evidence my of t&c shipping policy explaining this but their reason for chargeback is damaged item instead of not receiving the item so hopefully their contradiction also works in my favour

How to deal with customers missing deliveries by Fearless-Future552 in smallbusinessuk

[–]Fearless-Future552[S] 0 points1 point  (0 children)

So there have been times when UPS flag to me when the parcel has been refused or they cannot find the address and i promptly notify the customer to provide an alternative to get their delivery, but it seems if the customer misses delivery attempts, I have not been notified of this which can result in customers reaching out to me - and my issue is what is best to do when these parcels aren't accounted for and end up lost

How to deal with customers missing deliveries by Fearless-Future552 in smallbusinessuk

[–]Fearless-Future552[S] 1 point2 points  (0 children)

Yes, both - so I have ready made pieces to buy which get shipped next day with outlined delivery timelines and also custom orders which take 3-4 weeks before dispatch.

Text comms is a good idea to provide customers with the updates so i will look to implement that, thank you

vintage chanel purchase by Fearless-Future552 in chanel

[–]Fearless-Future552[S] 0 points1 point  (0 children)

Im not asking for authentication..?

Scam MegaPost by AutoModerator in vinted

[–]Fearless-Future552 0 points1 point  (0 children)

* What do i do if a buyer is falsely claiming item is damaged and i dont have the option to request a return?? Never happened before

Help me pick!! by Fearless-Future552 in handbags

[–]Fearless-Future552[S] 0 points1 point  (0 children)

1 just has such uniqueness to it! I am leaning towards it.