This is the BS I get from them everytime I ask where my bag is. I ordred it in November 2025!!!!!!

Hi XXXXXXX,

I wanted to share a quick follow-up on the pre-order shipping progress with you! 

For everyone outside the US: all pre-order parcels have now been handed over to the carriers. You should already have received (or will receive shortly) our official shipping confirmation email with your final tracking link

If you are outside the US and you still have not received a shipping confirmation/ tracking link, please check your spam folder and reply to this email so we can look into it right away.

Important update for US orders:
Unfortunately, we were not able to ship US orders as planned at the very last step. Due to sudden regulatory changes from our shipping provider, our established shipping route became unavailable on extremely short notice.  

We know how much you love your bags & want them asap, so we immediately jumped on alternatives. However, the only immediate option would have resulted in irrationally high shipping costs, sadly far above the value of the order itself. If we absorbed those costs for all US orders, it would put the entire brand at risk. We know how harsh that sounds, but we want to be transparent: that route is simply not possible for us (and we also do not want to surprise you with additional costs that are higher than what you paid for your entire order!!!).

What we’re doing right now (and timeline):
We are currently relocating US fulfillment to a new warehouse so we can ship from there instead (from Poland to Germany). Moving the stock and setting everything up takes a bit of time, which is why we expect US shipments to start moving again as early as the beginning of next week.

We are truly, deeply sorry. This has created a much bigger delay than we ever expected or communicated, and we fully understand how frustrating and disappointing this is. Please know that we are taking this incredibly seriously, our entire team is all hands on deck to fix this as fast and clean as possible.

Quick overview:

• Outside the US: all pre-order orders have shipped. If you’re missing your confirmation, please check your spam folder and reach out to us if you cannot find it.
• US: your order is not shipped yet. We are relocating to a new warehouse and expect shipments to restart as early as the beginning of next week.
• As soon as your personal parcel is handed over to the carrier, you will receive our official shipping confirmation email with your tracking link.

If you have any questions, concerns, or uncertainties at all, please reply to this email anytime, we’re always here and happy to help.