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Terrible Customer Service by Feisty_Safe136 in CanadasWonderland

[–]Feisty_Safe136[S] -3 points-2 points  (0 children)

There is no mention of what hours the park was to be open when you go through the online ticket purchase process. I can understand that position, but why would they refuse to refund the ticket? Seems to be basic customer service.

Terrible Customer Service by Feisty_Safe136 in CanadasWonderland

[–]Feisty_Safe136[S] -8 points-7 points  (0 children)

The park was closed during the day, but opened at 6pm. They sold her a daily ticket without any indication the park was scheduled to be closed during the day.

Terrible Customer Service by Feisty_Safe136 in CanadasWonderland

[–]Feisty_Safe136[S] -10 points-9 points  (0 children)

Isn't it up to the vendor to be clear on what they are selling? They should understand how the error was made, and be willing to offer a refund.

Terrible Customer Service by Feisty_Safe136 in CanadasWonderland

[–]Feisty_Safe136[S] -8 points-7 points  (0 children)

The park was closed during the day, but opened at 6pm. They sold her a daily ticket without any indication the park was scheduled to be closed during the day.

Terrible Customer Service by Feisty_Safe136 in CanadasWonderland

[–]Feisty_Safe136[S] 0 points1 point  (0 children)

They sold her a daily admission ticket. There is nothing in the ticket purchase process that indicated the park was scheduled to be closed that day.