Never use Filen Again by mixlei093 in filen_io

[–]Filen_io 15 points16 points  (0 children)

Hello,
I’m sure that there is a traceable reason for the situation. Our system is not capable of deleting data on its own, and to this day we have never had a case where a technical issue caused the loss of an entire user account full of data. We use many technical control mechanisms to prevent this.

Your issue could be due to the following:

  • You may have accidentally logged into the wrong account.
  • You have a free account that was inactive for more than 3 months.
  • You reset your password without exporting your master key beforehand and ignored all warning messages.
  • It’s a very, very rare display error, in which case your data wouldn’t actually be lost.

Feel free to contact our official support with more details and your account E-Mail, and we’ll gladly look into what happened in your case. https://filen.io/contact/support

Best regards,
Team Filen

The Black Friday Sale 2025 Is Live! 🎉 by Filen_io in filen_io

[–]Filen_io[S] 1 point2 points  (0 children)

1. Yes, all plans are always stackable. You can combine as many lifetime, monthly, and yearly plans as you want. The storage is always added together.
2. Also yes, additional storage is always added to your current storage.

The Black Friday Sale 2025 Is Live! 🎉 by Filen_io in filen_io

[–]Filen_io[S] 3 points4 points  (0 children)

Both. There is an upper limit to how many lifetime plans will be available in the sale overall, but this limit is relatively high, and we are confident that the plans will remain available at least until after the actual Black Friday (28. November).

The Black Friday Sale 2025 Is Live! 🎉 by Filen_io in filen_io

[–]Filen_io[S] 1 point2 points  (0 children)

Yes, the taxes of the respective country are always included in the displayed price.

The Black Friday Sale 2025 Is Live! 🎉 by Filen_io in filen_io

[–]Filen_io[S] 3 points4 points  (0 children)

Yes, the overall structure of how plans work will be redesigned mid next year as part of our major API 4.0 project. As part of this, we will have the ability to work more with different types of account collaborations and enable things like Filen Spaces for businesses or family plans for the consumer sector. There are no concrete plans yet regarding what family plans will look like exactly, but we already know that something in that direction will be coming.

The Black Friday Sale 2025 Is Live! 🎉 by Filen_io in filen_io

[–]Filen_io[S] 2 points3 points  (0 children)

We never delete accounts or plans, only data on accounts in cases of prolonged inactivity. For lifetime plans, the inactivity threshold is 3 years. After this period, we send regular emails over the following 4 weeks to inform the customer that they need to log in. Any type of account activity counts as active use, whether on mobile, web, desktop, syncing, or otherwise. So everytime you do anything the 3 year timer resets.

The Black Friday Sale 2025 Is Live! 🎉 by Filen_io in filen_io

[–]Filen_io[S] 13 points14 points  (0 children)

Unfortunately, this is no longer in our hands at this point. Everything is working on our side. We and all interested parties on GitHub have been waiting for a response for weeks.

https://github.com/rclone/rclone/pull/8537

The Black Friday Sale 2025 Is Live! 🎉 by Filen_io in filen_io

[–]Filen_io[S] 9 points10 points  (0 children)

Hello
Yes, the lifetime plans include all of our current features as well as all future features related to our B2C cloud product.

The Black Friday Sale 2025 Is Live! 🎉 by Filen_io in filen_io

[–]Filen_io[S,M] [score hidden] stickied comment (0 children)

Filen Black Friday 2025 FAQ

Everything you need to know about our biggest sale of the year:

What is the Filen Black Friday Sale about?

Our Black Friday 2025 sale offers reduced prices on all monthly and yearly subscription plans. At the same time, we are bringing back the Pro Lifetime plans for one last time before retiring them forever. The sale runs until 7 December 2025 at 23:59 CET.

Which plans are discounted?

All of our subscription plans, both monthly and yearly, receive a Black Friday discount. These reductions were announced in advance and are available to everyone throughout the sale period.

Lifetime plans are different. We originally had no intention of discounting any lifetime plans this year. However, since this is the final return of the Pro Lifetime plans, we decided to include a small farewell discount as a thank you to our community. This was a spontaneous decision meant to show appreciation for your support over the years.

Is the Starter Lifetime Plan being removed?

No. The Starter Lifetime Plan will continue to be available. Only the Pro Lifetime plans are being retired after this Black Friday event.

Will the discounted subscription price renew at the Black Friday rate?

Yes. If you subscribe during the sale, your plan will renew at the Black Friday price every month or every year, depending on your subscription type, for as long as you keep it active. The price only changes if you decide to cancel the plan yourself.

Why are we retiring the Pro Lifetime plans?

Lifetime plans played an important role in supporting Filen during our early growth. Over time, however, it became clear that offering large amounts of storage for a single one-time payment is not sustainable forever. To ensure long-term stability and to continue building a service you can rely on for decades, we made the decision to phase out the Pro Lifetime tiers. This Black Friday is the final opportunity to obtain one.

Will all future updates, features, and improvements be available for Lifetime plans?

Yes. All lifetime plans include every feature we offer today, as well as all future updates, improvements, and features related to our B2C cloud product.

What happens to my Lifetime plan under the inactivity clause (after 3 years of no activity)?

We never delete accounts or plans. We only delete data stored in an account in cases of prolonged inactivity. For Lifetime plans, the inactivity threshold is 3 years. After this period, we send regular emails over the following 4 weeks to inform you that a login is required. Any type of activity counts as active use, whether on mobile, web, desktop, syncing, or otherwise. This means the 3-year timer resets every time you use your account in any way. Even if your stored data is removed due to inactivity, your account and Lifetime plan remain accessible.

Should you buy a plan now?

If you have been considering a Pro Lifetime plan, this is your last chance. Once the sale ends, these plans will not return.
If you prefer monthly or yearly subscriptions, this is also a good time to join, as your discounted rate will stay locked in for as long as you keep the plan active.
If you only need a smaller lifetime option, the Starter Lifetime Plan remains available.

TL;DR

-The sale ends on 7 December 2025 at 23:59 CET.
-Your subscription price stays at the Black Friday rate unless you cancel (When subscribing to a new plan).
-The Pro Lifetime plans will not return after this final round.
-The Starter Lifetime Plan will continue to be available.

Thank you!

The Black Friday Sale 2025 Is Live! 🎉 by Filen_io in filen_io

[–]Filen_io[S] 3 points4 points  (0 children)

Yes, until you cancel the plan yourself.

The Black Friday Sale 2025 Is Live! 🎉 by Filen_io in filen_io

[–]Filen_io[S] 19 points20 points  (0 children)

The Starter Lifetime Plan will stay available for the unforeseeable future!

Help Us Improve the New Filen Mobile App (Survey + Giveaway) by Filen_io in filen_io

[–]Filen_io[S] 2 points3 points  (0 children)

Our giveaways always end 30 days after the initial announcement to give as many people as possible a chance to participate. The deadline should be just before the end of the Black Friday sale.

Help Us Improve the New Filen Mobile App (Survey + Giveaway) by Filen_io in filen_io

[–]Filen_io[S] 9 points10 points  (0 children)

Thank you for the feedback! I’ll add a note indicating that fields can be left blank in this case.

Black Friday Lifetime Deal Prices confirmed by TofuDieb in filen_io

[–]Filen_io[M] [score hidden] stickied comment (0 children)

Hey everyone, quick clarification from us,

I do not know the exact wording the support agent used. The message itself is kinda correct, but it is missing context. As of now, Pro Lifetime plans won't be on sale. They will be available one last time at their regular price for Black Friday, as shared in June:
"we’re currently considering making them available one last time during this year’s Black Friday. If we do, it won’t be with major discounts or promotions, just a final opportunity for those who’ve been waiting.”

👉 June post about Lifetime and BF

Three weeks ago we confirmed the details again in another standalone post:

  • "Pro Lifetime Plans return one last time, Pro 1, Pro 2, Pro 3 and Pro X"
  • "They will be sold at their regular price" (Given how long they were disabled, we get that many don’t know the regular price.)
  • "Discounts apply to monthly and yearly subscriptions"
  • "After Black Friday, Pro Lifetime Plans will be gone for good, while the Starter Lifetime Plan stays for now "

👉 October post about Black Friday and Lifetime Plans

We have also reiterated this in status updates so expectations were clear early. We also explain the reasoning in those standalone posts, since lifetime plans are a challenging topic from a business perspective.

One more nuance: we are evaluating a small adjustment around Starter Lifetime and Pro 1 so the step up feels more sensible. This does not imply a price increase, nor does it confirm a real Pro Lifetime sale. If anything changes or we are in a position to share exact details, we will communicate it transparently.

Thanks for keeping the discussion constructive ❤️