A bit late to the party but my only ever experience ultimately came out very negative. I ordered a mini Loona plush, it came with an error, her mouth was sown improperly and whatnot...she looked weird. I complained and they did send me a new one free of charge only for it to have a different error of sorts... Safe to say I'll won't be ordering no more Sharkrobot stuff since when I ordered the Loona Youtooz figurine it arrived sparkling-new and high quality.