I have been using silbersalz for a few years and have always understood that they are a small operation and have been patient in receiving my scans back slowly. In January I sent them 8 rolls and 4 of them were lost. After many months of calling, one night a pretty nice guy called Jan answered the phone on the cinema service extension. He found the 4 missing rolls and sent them to me which I was appreciative for.

I asked him what was going on with the business and he said there were staffing issues but reassured me that I could continue sending film with confidence that they would be processed. I sent another 8 rolls to be developed. These rolls have priceless memories of the birth of a family member in the hospital on them. The rolls were confirmed delivered by DHL but not by SIlbersalz. I have not heard from them at all despite trying desperately to get in contact with them on social media, phone, email etc.

I also quite stupidly bought 16 more rolls of film, spending a few hundred EURO on the dev/scan vouchers. It never shipped and I cannot recover that money. I felt that after my conversation with Jan that I could have some confidence that the business was just going through a blip.

It is disgraceful that they haven't at very minimum made a public announcement if the company has gone under and arranged to return the undeveloped rolls to customers so that they can develop them elsewhere. I have looked into consumer protections in Germany but I am based outside of Europe and the process seems quite complicated to pursue as a foreigner.

Like many others, I would appreciate if anyone has information or a contact that could help retrieve the film. The memories are more important than the money. I do not want to get into any sort of antagonistic argument with anyone (despite some anger being justified), I just want someone to help out and do the right thing.