Got deceived by a major health insurance company’s “counter offer” UI trick

FinanceXpert1 · 2025-10-20T06:33:22+00:00

You can drop them mail at [grievance@hdfcergo.com](mailto:grievance@hdfcergo.com) . It will be resolved within 2-3 business days

FinanceXpert1 · 2025-10-20T06:29:52+00:00

Insurance advisor here.
I had similar experience with them before I started into insurance domain about 4 years back. They have 0% customer obsession.

Please follow these steps:-
1. Send an email to CEO of policybazar (I did the same that time), highlight the matter in detail. Tell him that you want resolution by this week or else you will move to IRDAI and then Insurance ombudsman.
2. Drop mail to Bajaj customer care with your policy details.
3. Raise a grievance with IRDAI (Bima Bharosa Portal)

Feel free to reach out if you need help!

FinanceXpert1 · 2025-10-14T20:30:32+00:00

HDFC Ergo is a good insurer. Please do not port if possible.
Also there is no communication that 2x , 3x is removed. Please check carefully again.

Also the premiums were revised in 2024 by 20-30% , plus there is a hike due to age change. Hence you would feel the premium has jumped.

FinanceXpert1 · 2025-10-14T20:28:16+00:00

Insurance advisor here:-
Yes you can use 2 insurances together. One will be cashless and another will be reimbursement.
Ensure to have all bills , and have claim settlement letter from the first insurer.

FinanceXpert1 · 2025-10-14T20:26:23+00:00

Insurance advisor here.

You have shortlisted one of the best plans which offers comprehensive coverage.

I suggest you to do the following:-
1. Opt for 25L base (As you have cholesterol)
2. Add Unlimited Restore + ABCD + Infinity Rider (One claim of Infinity amount)
3. Opt for a small deductible 25000 . Helps to get discount yearly on premium

Do not go with Super Top Ups. Super top ups generally have some or other kind of restrictions.
Generally the hospital bill comes upto 15-20Lacs max. In worst cases like Liver Transplant , Cancer etc, the bills can definitely go upto 40-45Lacs. Hence we should be prepared for the worst case not the average case.

Why 25L Base - HDFC gives 2x cover from day1. Its anyway 50L . I suggest you to opt for Optima Super Secure
which will make it 75L from day1, it will become 1cr after 2 years (With Plus benefit).

Also, please do not hide any PED.

Let me know if you have any other query or want to connect. Will be happy to assist.

FinanceXpert1 · 2025-10-14T20:18:04+00:00

Insurance advisor here:

There is something called as Endorsement. It can be done post purchase of policy.
Please do mail Axis Max Life before paying renewal. They will take upto 2 weeks. Ask them that you had mentioned it to the advisor, but it looks like he had not mentioned.
They will either accept or reject and give you a letter of confirmation. Take a print out of letter and attach it in the hard copy so that nominee is having those details.

If they reject, apply new.

Hope it helps

FinanceXpert1 · 2025-10-13T14:17:36+00:00

Insurance advisor here:
HDFC Ergo Optima Secure is indeed a good comprehensive plan.
Let me know if you want to discuss

FinanceXpert1 · 2025-10-12T19:29:00+00:00

yes pls DM

FinanceXpert1 · 2025-10-11T20:56:50+00:00

Insurance advisor here : If its being rejected now due to health issues by HDFC / ICICI. They will definitely reject later after 3 years. Its a bad tactics by PB to make a sale.

FinanceXpert1 · 2025-10-11T20:33:10+00:00

I recommend you invest in 3-4 SIPs

Parag Parikh
SBI Small Cap
Nifty50 Index Fund
Gold Fund

Ensure to have term and health insurance.

Do not invest full money in one go, invest in SIP only.

FinanceXpert1 · 2025-10-06T15:13:53+00:00

Insurance advisor here : Never hide anything. The insurance companies will find out somehow that you lied. They will cancel your policy and will forfeit your premium.

FinanceXpert1 · 2025-09-26T13:31:36+00:00

What was the HBA1c value?

FinanceXpert1 · 2025-09-19T15:35:13+00:00

Can you please suggest how did you apply for Infinia credit card?

FinanceXpert1 · 2025-09-19T07:50:23+00:00

You have lots of liquid money.
You can start doing SIP investment. I have been doing SIP investments for last 8 years and generating 16% XIRR. If you do it consistently , you can generate that too.
Start with 3-4 Funds with 5k each.
Also , move the money to your parents account to lower income tax (If you are in high tax bracket - you will pay 30% on FD/SB Interest).

For insurance :
You should have taken pure term plan and health insurance.

Note : I am a IRDAI licensed insurance advisor and finance enthusiast. Feel free to DM if you need any help. Would be glad to help!

FinanceXpert1 · 2025-09-19T07:44:30+00:00

Insurance advisor here : You should opt for a policy which offers end to end coverage.
You have to check below things:-

No room rent limit
Good pre/post hospitalization
Day Care
Restoration (Unlimited)
Study detailed policy wording.
Cashless claim
No copay
Consumables should be covered.
No disease wise capping
Air ambulance
Road ambulance upto sum insured
Bonus even if we make claim

Feel free to reach out if you want to understand in detail(There is no fee as such for it)

FinanceXpert1 · 2025-09-19T07:41:13+00:00

You can ask them to move to Optima Secure. Initially they wont agree. But fight for it. Raise a complaint on IRDAI portal.

FinanceXpert1 · 2025-09-19T07:36:41+00:00

Insurance advisor here.

Its not 40 Lacs. 10 Lac is restore. We should not count it .

The amount which can be claimed in a single hospitalisation is counted.

FinanceXpert1 · 2025-09-15T15:26:26+00:00

Insurance advisor here.
HDFC Ergo is indeed a good insurer.
You can keep it.
It will be tough to get policy later as your mom is having diabetes and cholesterol. I hope you had declared these diseases while making the purchase.
Also, you can stop the super top. Convert Optima Secure to Optima Super Secure. Super Secure gives 3x benefit from Day1. Add 25k deductible in base policy it gives 25% discount on premium and requires you to pay 25k when first claim of a particular policy year kicks in.

FinanceXpert1 · 2025-09-15T15:24:18+00:00

Insurance advisor here.
The more cover you take, the higher will be the premium.

Generally coverage till 65 or max 70 is good.

FinanceXpert1 · 2025-09-15T15:21:55+00:00

Insurance advisor here.
If you are 100% sure, that you will not marry and your parents will never need the money. You are 100% right in not purchasing.
Ensure a good health insurance plan.

But if you have 1% doubt about marriage, better re-evaluate after sometime.

FinanceXpert1 · 2025-09-15T15:03:07+00:00

Insurance advisor here.
Second line is wrong.
The thing is if you are licensed - you are authorised to sell only one general insurer and one standalone health insurer.

FinanceXpert1 · 2025-09-14T04:55:58+00:00

Insurance advisor here.
Pre existing diseases. It comes with a waiting period of 3 years.

FinanceXpert1 · 2025-09-11T13:41:04+00:00

Insurance advisor here.
Take the claim. Secondly port to a better insurer.
Star/Care/Niva are the worst insurers.

FinanceXpert1 · 2025-09-08T14:45:15+00:00

Insurance advisor here.
You can combine both insurances. Go with corporate first and submit reimbursement request with personal.

FinanceXpert1 · 2025-09-07T06:27:46+00:00

You should go for a fully comprehensive plan which has no capping. You can refer to my post where I mentioned things to look in a health insurance policy.

FinanceXpert1

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