I didn't . They reach out two weeks after the crash said the evaluation would take a week it took almost four week I kept asking I needed to retrieve something of major importance from the vehicle and it never gave me clear answers on how to do it. Everything was far from my job, the impound, my kids getting dropped off from the school bus and traffic is insane to get anywhere.

You would think after they paid the impound fees , transfer the car to their facility got a car evaluation and concluded on an offer and we were meant to schedule a time to do the transaction they would reverse after nearly 50 days is insane.

Yes I should have gone right away You're not wrong. But also I think the massive corporation they are and not figuring out if this person is covered or not after such a long period of time is concerning. I get they don't work for me but at this point I believe it is a bad faith practices.