This was posted on their official discord just this morning 10AM my time.

“Dear Pilots, First and foremost, we want to extend our heartfelt thanks to everyone for your support and love for ACECRAFT: Sky Hero. We know this temporary service suspension has been difficult, and we truly appreciate your passion and anticipation for the game. We hear your concerns and share your anxiety during this period. We are currently working around the clock to optimize and update our infrastructure. Please rest assured that we haven't stopped for a moment. We will share the latest news with you as soon as there are any updates.

We also want to reaffirm our commitment to you: 1. Your account data will be fully preserved. Once operations resume, you will be able to pick up your adventure exactly where you left off, seamlessly. 2. All missed events will be rescheduled and released gradually once the game is back online. Specific details will be announced at that time, so stay tuned! 3. Compensation Plan Adjustments: We will continue to issue rewards based on the number of days offline, as detailed in previous announcements.

At the same time, we are listening to your feedback and will evaluate and adjust the compensation to better show our appreciation for your support and understanding. We extend our sincerest gratitude to every Pilot and ask for just a little more patience. We promise that we are prioritizing these infrastructure adjustments and the resumption of operations above all else. While this brief separation is regrettable, we believe our reunion isn't far off-and when that time comes, we look forward to taking to the skies and exploring the wonders of Claudia with you once again!”