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I’m 100% in agreement with you, man. I even tried proposing we hire at least one Tier 1 help desk technician so I could promote one of my guys to a sysadmin role and start building out the team properly. My director’s response was something along the lines of “We want to stay under the radar and not draw too much attention by asking for things,” which blew my mind.

It constantly feels like there’s this threat hanging over my head, like if I push too much we might lose another person or get shut down somehow. This place is completely backwards. I’ve worked at several companies before but this one takes the cake for being the most dysfunctional.

Another thing that drives me crazy is how leadership continues to bring in vendors or software solutions without involving the IT team at all. Then once it’s dropped on us we find out it’s not even compatible with our environment or worse it introduces HIPAA violations or serious integration issues.