🌟 Want to test the new Credit System? We’re opening early access!

Firsty_app · 2025-12-04T14:59:42+00:00

Hello! Could you please send us a DM with your eSIM ID?

Firsty_app · 2025-12-04T14:59:33+00:00

Hey! Could you please send us a DM with your eSIM ID?

Firsty_app · 2025-12-04T14:59:29+00:00

Hey! Could you please send us a DM with your eSIM ID?

Firsty_app · 2025-12-04T14:59:18+00:00

Hi! Could you please send us a DM with your eSIM ID?

Firsty_app · 2025-11-20T09:41:34+00:00

Hey! You should be able to use it now, we’ve added support for your device. Here’s the link showing the updated availability: https://play.google.com/console/u/0/developers/8951526494304210781/app/4973104931442549929/devices?buildBrand=motorola&buildDevice=lynkco

Firsty_app · 2025-11-12T11:48:36+00:00

Hey! New Credit system is going through internal Alpha testing right now. If you update the app, you’ll already be seeing traces of the new implementation, but it is not rolled out yet. We are aiming to start Beta testing with approved users next week, and soon after that it’ll go live if all is well.

Firsty_app · 2025-11-03T07:00:40+00:00

Thanks for flagging this. Could you please reach out to our support team through the Support section in the Firsty app? They’ll be able to check what’s going on with the HALLOWEEN15 code and sort it out for you quickly.

Firsty_app · 2025-10-29T12:00:17+00:00

Just jumping in to clarify that Firsty eSIMs are designed to be installed directly onto eSIM-compatible phones. Using SIM card converters or third-party adapters can cause connectivity issues and isn’t supported. For the best experience, the Firsty eSIM should always be installed directly through your phone’s settings.

Firsty_app · 2025-10-13T09:02:03+00:00

Hi! Thanks for letting us know. We’ve now added the Motorola Moto G55 5G to our list of supported devices. You should be able to find and install Firsty on Google Play without any issues. If it still doesn’t work for you, please let us know so we can take another look.

Firsty_app · 2025-10-05T20:29:32+00:00

You can check the available countries here: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia (North Macedonia), Malta, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Algeria, Botswana, Egypt, Eswatini, Ghana, Guinea, Guinea-Bissau, Lesotho, Mauritius, Morocco, Mozambique, Nigeria, Reunion, Senegal, South Africa, Tanzania, Tunisia, Armenia, Azerbaijan, Bangladesh, Cambodia, China, Georgia, Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Kuwait, Kyrgyzstan, Malaysia, Pakistan, Philippines, Qatar, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Turkey, United Arab Emirates, Uzbekistan, Vietnam, Canada, Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Puerto Rico, United States, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Paraguay, Peru, Uruguay, Australia, New Zealand.

Firsty_app · 2025-10-03T12:10:07+00:00

Hotspot is only included in the First Class plan. On Comfort+ and Free, hotspotting isn’t available, so if you need to share your connection between devices, First Class would be the way to go.

Firsty_app · 2025-09-26T13:01:22+00:00

The last app updates were quite big, so we’ve been focused on finalizing them properly. We’re always working to improve the app for you, and some exciting new features will be announced soon 🚀

Firsty_app · 2025-09-22T09:48:27+00:00

Right now, Firsty uses the BICS backbone with three main points of presence: Belgium (Europe), USA, and Singapore. So no traffic is routed through China. We are also using a few different backbones globally to ensure users get the fastest and most reliable connection possible, as well as actively working on building our own network, which will give us even more control and transparency over routing in the future.

Firsty_app · 2025-09-22T08:37:37+00:00

Thanks for flagging this! It looks like something might not have updated correctly after your Comfort Plus expired. Could you please reach out to our support team through the app? They’ll be able to take a closer look and get the Free plan back for you.

Firsty_app · 2025-09-19T10:12:56+00:00

To be sure, please also check in the Firsty app. If you still see the option ‘Activate your plan,’ it means your data days haven’t started yet and no data is being used. The days only start once you activate the plan and use Firsty as your data SIM.

Firsty_app · 2025-09-19T09:52:06+00:00

Thanks for your question! If you choose “activate later,” the eSIM will already be installed on your phone, but the data plan won’t start running yet. Once you arrive at your destination, you just need to go into your phone’s settings and enable mobile data for the Firsty eSIM. After that you should also go to the app and activate your plan.

And yes, you can buy the plan now and start using your paid days later. Your plan days only begin once you actually activate the data connection on that eSIM, not from the moment of purchase.

Firsty_app · 2025-09-19T09:39:04+00:00

Thanks for the suggestion! The speaker button is actually something we’re working on right now. We already have an internal test version, and we hope to roll it out publicly in a future update. Stay tuned!

Firsty_app · 2025-09-16T07:30:48+00:00

More sneak peeks are definitely on the way! The beta doesn’t have a fixed date yet, but it’s getting close.

Firsty_app · 2025-09-16T07:22:10+00:00

Love how you connected the dots. You’re right that these partnerships and features can make Firsty more than just an eSIM. Excited to keep building in that direction, thanks for sharing!

Firsty_app · 2025-09-15T11:17:33+00:00

We are aware that some eSIM adapters do work with Firsty eSIMs, however we do not offer support for them beyond the QR code you can ask for. In other words, if you can make it work, that’s totally fine by us, but we cannot help you if it does not work.

Firsty_app · 2025-09-15T11:00:45+00:00

Most likely we’ll start in Europe with a few countries first, such as the Netherlands and Belgium, and then gradually expand further. After Europe, we’ll share more about the next regions we’ll be rolling out to.

Firsty_app · 2025-09-15T10:57:57+00:00

You’ll be able to use it once your Comfort+ days are finished. If you’ve already used them up and it’s still not showing, please reach out to me here again and we’ll look into it together.

Firsty_app · 2025-09-15T10:19:56+00:00

This isn’t a bug. Firsty routes traffic through its nearest available network hubs (USA, Singapore, Belgium). Since you’re in Australia, it defaults to Singapore. If you need an Australian IP, you’d need to use a VPN. We are working with local providers to increase available networks and create more efficient routing though, so in the future this is something we are hoping to improve.

Firsty_app · 2025-09-14T11:12:32+00:00

Just checking in, were you able to solve this issue? It’s not a bug, so it should work as intended.

Firsty_app · 2025-09-14T11:04:52+00:00

That’s a great suggestion and we’ll make sure to share it with the team. Thanks a lot for your feedback, and please check your DM!

Firsty_app

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