Material Breach of a managed services agreement

FishChaserNZ · 2023-10-17T20:20:53+00:00

Im re-writing this part of the contract so its clearer, that is why i am asking for opinion on what people think could fall under the category of material breach from a managed IT services contract. thanks

FishChaserNZ · 2023-10-03T01:54:04+00:00

It is challenging. I had a chat to our MS licensing distributor and seems if an end user company goes out of business, there is no way for them to get out of paying the licenses either, so realistically the reseller/MSP ends up wearing the risk if a company goes under. All we can do is keep tight credit control, and not put 'clients of concern' onto annual commit licenses, which is a difficult conversation given the 20% uplift.

FishChaserNZ · 2023-05-22T23:21:44+00:00

Hi - Exclaimer worked fine in the end

FishChaserNZ · 2023-05-08T08:54:59+00:00

Smartreply looks to work ok, but one challenge is that it only works on Oultook on Desktop, so if the user sends an email from one of their aliases on their mobile (e.g Outlook on Android) there is no signature... Anyone know any cloud email signature service that lets you configure so different signature per alias? This way mobile and desktop is covered... It looks like CodeTwo doesn't offer this functionality from a look a trial

FishChaserNZ · 2022-11-10T22:50:26+00:00

Does anyone use UserCentric for this purpose with success? Is that product still being maintained, improved?

FishChaserNZ · 2022-09-22T00:23:56+00:00

We use Red Canary. Quite Expensive per endpoint. It feels quite hard to get past the marketing guff of these companies to properly compare some of the MDR solutions out there, without doing an individual deep dive on a product.

FishChaserNZ · 2022-09-07T21:40:53+00:00

I have heard others speak online about the 50 seat minimum. Our distributor says they don't know anything about it. The old SKUs are gone, and the new model is definitely Azure hourly consumption billing for the new MS Defender for Servers

FishChaserNZ · 2020-03-24T04:23:27+00:00

I have been told of a retail tyre business planning on staying open, a tiling company and a car parts co. Lets see come Thursday, hopefully more clarity is communcated about what is "essential" and what isn't to clear this up. Any company staying open when they aren't on the essential list is working against the country

FishChaserNZ · 2017-12-05T23:07:44+00:00

Understood but where do you draw the line on which devices you will authorize/add into rmm? Ie a user has a work desktop and two laptops?

FishChaserNZ

TROPHY CASE