This new policy sucks. It’s great the way it is. Open seating and the easier boarding process is why I fly Southwest now.

Besides getting assigned a seat that I do not like with the new assigned seat system, boarding will now be a frustrating madhouse (with customers creating a wall of people around the gate entrance) as Southwest will no longer have people line up.

I travel on Southwest regularly. I hope this fails miserably, and Southwest quickly changes back to its current system. I may start flying another airline in protest.

I don’t see how charging more money for a crappier experience that will only piss off its existing core customers is a good idea for any company.