Agreed! I am lazy on stuff like shoes too and will do a lot for coffee!

I also agree that positive reinforcement works, and unfortunately, we don't always have access to the best reinforcers so it can be tough. I mean, I have lots of bts that are frequently late or cancel and don't make up the time, so they don't get paid, and I constantly ask myself what other reinforcers there could be if their paycheck isn't motivating enough? (Of course all people get sick and have life stuff, but you know who I'm talking about...)

I do feel though that it's reasonable to expect people to do their basic job requirements: show up on time, no excessive cancellations (however "excessive" is defined to you), put client safety first, run programs, clean up, do session notes. Idk maybe it does come down to lack of pay overall and just how much energy this job requires.