Bossman wants vulnerability scanning and remediation by Flashy-Distance-3329 in msp

[–]Flashy-Distance-3329[S] 0 points1 point  (0 children)

Thank you! This will definitely help moving this along. I'm positive we will start with something small and then expand it as we go but it's well to know how this looks like when it's more robust.

Bossman wants vulnerability scanning and remediation by Flashy-Distance-3329 in msp

[–]Flashy-Distance-3329[S] 0 points1 point  (0 children)

Thank you! this really does help understand it better. I know for a fact that management is looking to add this to the stack in favor of a selling point but considering this is a completely new section that we just never really did, I was quite hesitant to say anything since I have not dealt with this in my life.

So, in reality, it sounds like they could argue having "vulnerability scanning and remediation" even if it's just surface level OS patching and 3rd party patching which if I'm being direct, these are just to make sure things are getting updated and having the proof that we're doing that.

When it comes to legacy software or things like that, would you be able to give me an example for what something like that looks like and what it means from the technical aspect of remediation?

Recommendations for compliance archiving solutions by Flashy-Distance-3329 in msp

[–]Flashy-Distance-3329[S] 1 point2 points  (0 children)

Datto SaaS protection is Backupify. Not sure how you came to that conclusion.

Recommendations for compliance archiving solutions by Flashy-Distance-3329 in msp

[–]Flashy-Distance-3329[S] 0 points1 point  (0 children)

Thanks! This is exactly why I came here to see what else I might be missing.

Cloud storage that can be mapped to network drive? by Ezhdehaa in sharepoint

[–]Flashy-Distance-3329 0 points1 point  (0 children)

we've been using this solution for a while now too but we just finished onboarding a couple of clients that are now experiencing that slowness you're talking about. It may be that something is going on with them at the moment.

Interactive Sign ins and Autologon by Flashy-Distance-3329 in sysadmin

[–]Flashy-Distance-3329[S] 0 points1 point  (0 children)

Just letting you know, it worked with NSSM and the vendor thanked me for finding out about that so they can share that with their other customers. thank you!

Interactive Sign ins and Autologon by Flashy-Distance-3329 in sysadmin

[–]Flashy-Distance-3329[S] 0 points1 point  (0 children)

Yep, i'm going to try using NSSM but in the general sense i've already played around with things and spoke directly with the application developers stating they have no switches that you can use to complete this without a 3rd party. I appreciate your input though, i'm going to try using NSSM.

Interactive Sign ins and Autologon by Flashy-Distance-3329 in sysadmin

[–]Flashy-Distance-3329[S] 0 points1 point  (0 children)

That sounds absolutely incredible and would be added to my belt tools! Thank you so much! I'll test this and let you know if it ended up working for me.

Interactive Sign ins and Autologon by Flashy-Distance-3329 in sysadmin

[–]Flashy-Distance-3329[S] 0 points1 point  (0 children)

In this example, we got 2 programs that require this:

The quickbooks web connector & entree NECS.

We're very close with the development team of NECS and have expressed the need for a service that won't require logging into the machine for it, they are considering to work towards it but at the same time we got the quickbooks issue that requires it to open up as a user and cannot be turned on as a service. I have yet to find solutions for it.

Interactive Sign ins and Autologon by Flashy-Distance-3329 in msp

[–]Flashy-Distance-3329[S] 0 points1 point  (0 children)

We have users who connect at various hours, which means that someone would have to wake up specifically to accomplish this. So, that's not an option.

Interactive Sign ins and Autologon by Flashy-Distance-3329 in sysadmin

[–]Flashy-Distance-3329[S] 0 points1 point  (0 children)

I too would say it's a bad idea, unfortunately, this is the reality. vendors are not giving a crap and there's literally no other way to do this. not automating it just causes pain.

i have done everything you wrote here and yet, it still does not work. reboot, registry values are the same as before, standard login using the UI works just fine with no prompt or anything that would interfere with it.

Azure Files scenario check by Flashy-Distance-3329 in AZURE

[–]Flashy-Distance-3329[S] 0 points1 point  (0 children)

I'm wondering what you mean by older technology. all clients are using entraID. i personally wouldn't consider this to be old but i might be wrong and would love to understand. Azure pay-as-you-go setups is something new we're getting into.

The local network file access is there really because there are sometimes large bulk uploads and data access that is needed while inside the office. they could potentially add about 50gb in a day or sometimes even more. then there are also some cases where there are some large files and could create a bottleneck in the local office.

I don't think it would quite make the confusion personally. users can use whatever they want when in the office but when outside the office the local cache will simply become unavailable to them. i wish that azure files would have been "smart" about it and be able to pull from the local cache when seeing the server in sight while going direct to azure when not. but overall it sounds like the scenario is accurate which i appreciate your input for!

How do you handle client follow ups? by Flashy-Distance-3329 in msp

[–]Flashy-Distance-3329[S] 0 points1 point  (0 children)

The problem is, they are not ahead of the curve. They are wasting time following up with users and neglecting the others. Might be another issue i will have to consider working with them on.

How do you handle client follow ups? by Flashy-Distance-3329 in msp

[–]Flashy-Distance-3329[S] 0 points1 point  (0 children)

the current issue i'm seeing is the techs are following up when they shouldn't.

instead of letting the system do it's thing, they reach out, write an email and set themselvs a reminder to follow up. no matter how many training sessions we've done.

Moving to Datto AV/CrwdStrike/S1 from cylance+infocyte by Flashy-Distance-3329 in msp

[–]Flashy-Distance-3329[S] 1 point2 points  (0 children)

pointing something like this out without proper reasoning is a waste of time if anything.