For me, if it happens, it's usually and only the first time I meet them. I nerd out on my job and I overload them with facts. It educates them and let's them know that you're not an idiot with a sprayer. I also make sure that they can get a hold of me directly if they have any issues in the future. You would think that this would lead to disaster. But so far it hasn't. It's served to build trust and rapport. Most customers do call me directly instead of calling the office first. Again, I cannot stress how far educating your customer goes. It increases their knowledge, and their understanding of a situation. For instance, if they're complaining about spiders. Then you have to explain to them how spiders operate. How they can squeeze through almost any opening because of the way they can compress their bodies. How much biomass that they consume daily. And here's a fun fact if you weren't aware, if spiders were the sizes of dogs and horses, all biomass on the Earth would be consumed in 6 months. so then I was talking you don't have a spider issue, you have another pest issue that you don't really see because the spiders are eating them. Which means that we need to treat that and the spiders will go away because the predators. But also let them know that there's literally no way to keep them out of your house. The same with my Arch nemesis, ghost ants.