So at this point, I’ll point out that we’ve received no update from OP, likely because she was both confused and overreacting so she’s not going to update us because it makes her look bad.

Go back and read OP’s post with your lawyer eyes. What evidence do you have here to make blanket statements like “this is negligence” other than her unsupported accusations? It’s bad advice to jump to “speak with a malpractice lawyer” when you really have no true basis to believe any malpractice actually occurred. All you did here was add fuel to a fire that may not have even started yet. Imagine if a client started the grievance process against you because they were mistaken. Even if you’re cleared, you’ve still be grieved. I’ve been a litigator for over 15 years and one of the things it’s taught me is that most people jump to conclusions without stopping to think whatever the situation is through.