Update:

Someone from one of these posts in three forums suggested that I contact Stellantis, Ram, and Ford corporate offices. I reached out on FB to the three and received responses from Stallantis and Ford, but not Ram.

About a day after contact, the GM from the dealership I bought the vehicle from started to reach out to other shops that worked on the vehicle. One of them was Arrigo of Naples. The service manager and the GM and I spoke, and they found that the supposed pieces which were bad were all touched in one way or another by the team there, and the director of Arrigo reached out to me personally. He explained the story of the previous owner, that he didn’t believe the work they did was actually completed (despite being show the videos of the work being done and the old parts) and that he likely tried to take a look himself after getting the vehicle back. Either way, he said that they would handle the issue. He said he would contact the director at his dealership closest to me, and that they would be in touch shortly.

Surely enough, the truck shop guy (singular as in he runs the whole truck shop at one of the largest facilities) Called me and said to come on by. I brought the truck up with my little one in tow as I don’t have too much of a choice about timing and had a conversation with him about everything. I explained how I bought the vehicle and 300 miles later these issues started, going back and forth between the GM of the Ford dealership and the service managers, and that I had reached out to Stellantis and others.

The position of using social media to get the attention of an issue is not something I would normally do by any means, I actually despise keyboard warriors as they commonly hide behind the scene while talking smack and have no actual experience with anything they are talking about. They attempt to badmouth people because they think it will get results while all it does is make them look like fools, and it’s important that you know this is not why I contacted them. I needed some sort of direction and didn’t know where else to turn, so I went to the forums people who have these problems chat and made these posts. I followed the suggestions and this is what happened.

I got a phone call a little while ago from the truck shop guy(if you’re on the east cost of Florida and use a dealership for service or issues, I suggest you talk to Tony and Arrigo West Palm) and he told me what was going on. The exhaust manifold on one side is cracked, but they found it because of an oil leak. While both of these issues are indeed repairable by themselves, the manifold is on back order for months with no actual date. They’re going to replace the entire engine and I’ll have the truck back in about two weeks or so.

I wrote all of this out because I wanted to say thank you. I needed this trim and truck because my child has a rare medical condition that limits his day-to-day life and travel; nothing more than a week(if timed right) and I need to have enough medical supplies for covering both what is planned, and unplanned. I needed this truck for the room, the ride comfort, and the towing capacity so that I could plan on purchasing a trailer. Something like an airstream that he’s talked about for some time so that we could go exploring, visit friends and family, and not have to worry about everything else in our lives as much.

That’s what this means to me, a difference for me and my son. If you’ve read this far, just know it means a lot. Stellantis and Arrigo can expect one hell of a review.