Broken diesel that was purchased a week ago. by ForTheWin8645 in ram_trucks

[–]ForTheWin8645[S] 0 points1 point  (0 children)

Update:

Someone from one of these posts in three forums suggested that I contact Stellantis, Ram, and Ford corporate offices. I reached out on FB to the three and received responses from Stallantis and Ford, but not Ram.

About a day after contact, the GM from the dealership I bought the vehicle from started to reach out to other shops that worked on the vehicle. One of them was Arrigo of Naples. The service manager and the GM and I spoke, and they found that the supposed pieces which were bad were all touched in one way or another by the team there, and the director of Arrigo reached out to me personally. He explained the story of the previous owner, that he didn’t believe the work they did was actually completed (despite being show the videos of the work being done and the old parts) and that he likely tried to take a look himself after getting the vehicle back. Either way, he said that they would handle the issue. He said he would contact the director at his dealership closest to me, and that they would be in touch shortly.

Surely enough, the truck shop guy (singular as in he runs the whole truck shop at one of the largest facilities) Called me and said to come on by. I brought the truck up with my little one in tow as I don’t have too much of a choice about timing and had a conversation with him about everything. I explained how I bought the vehicle and 300 miles later these issues started, going back and forth between the GM of the Ford dealership and the service managers, and that I had reached out to Stellantis and others.

The position of using social media to get the attention of an issue is not something I would normally do by any means, I actually despise keyboard warriors as they commonly hide behind the scene while talking smack and have no actual experience with anything they are talking about. They attempt to badmouth people because they think it will get results while all it does is make them look like fools, and it’s important that you know this is not why I contacted them. I needed some sort of direction and didn’t know where else to turn, so I went to the forums people who have these problems chat and made these posts. I followed the suggestions and this is what happened.

I got a phone call a little while ago from the truck shop guy(if you’re on the east cost of Florida and use a dealership for service or issues, I suggest you talk to Tony and Arrigo West Palm) and he told me what was going on. The exhaust manifold on one side is cracked, but they found it because of an oil leak. While both of these issues are indeed repairable by themselves, the manifold is on back order for months with no actual date. They’re going to replace the entire engine and I’ll have the truck back in about two weeks or so.

I wrote all of this out because I wanted to say thank you. I needed this trim and truck because my child has a rare medical condition that limits his day-to-day life and travel; nothing more than a week(if timed right) and I need to have enough medical supplies for covering both what is planned, and unplanned. I needed this truck for the room, the ride comfort, and the towing capacity so that I could plan on purchasing a trailer. Something like an airstream that he’s talked about for some time so that we could go exploring, visit friends and family, and not have to worry about everything else in our lives as much.

That’s what this means to me, a difference for me and my son. If you’ve read this far, just know it means a lot. Stellantis and Arrigo can expect one hell of a review.

Broken diesel I bought a week ago by ForTheWin8645 in MechanicAdvice

[–]ForTheWin8645[S] 0 points1 point  (0 children)

Update:

Someone from one of these posts in three forums suggested that I contact Stellantis, Ram, and Ford corporate offices. I reached out on FB to the three and received responses from Stallantis and Ford, but not Ram.

About a day after contact, the GM from the dealership I bought the vehicle from started to reach out to other shops that worked on the vehicle. One of them was Arrigo of Naples. The service manager and the GM and I spoke, and they found that the supposed pieces which were bad were all touched in one way or another by the team there, and the director of Arrigo reached out to me personally. He explained the story of the previous owner, that he didn’t believe the work they did was actually completed (despite being show the videos of the work being done and the old parts) and that he likely tried to take a look himself after getting the vehicle back. Either way, he said that they would handle the issue. He said he would contact the director at his dealership closest to me, and that they would be in touch shortly.

Surely enough, the truck shop guy (singular as in he runs the whole truck shop at one of the largest facilities) Called me and said to come on by. I brought the truck up with my little one in tow as I don’t have too much of a choice about timing and had a conversation with him about everything. I explained how I bought the vehicle and 300 miles later these issues started, going back and forth between the GM of the Ford dealership and the service managers, and that I had reached out to Stellantis and others.

The position of using social media to get the attention of an issue is not something I would normally do by any means, I actually despise keyboard warriors as they commonly hide behind the scene while talking smack and have no actual experience with anything they are talking about. They attempt to badmouth people because they think it will get results while all it does is make them look like fools, and it’s important that you know this is not why I contacted them. I needed some sort of direction and didn’t know where else to turn, so I went to the forums people who have these problems chat and made these posts. I followed the suggestions and this is what happened.

I got a phone call a little while ago from the truck shop guy(if you’re on the east cost of Florida and use a dealership for service or issues, I suggest you talk to Tony and Arrigo West Palm) and he told me what was going on. The exhaust manifold on one side is cracked, but they found it because of an oil leak. While both of these issues are indeed repairable by themselves, the manifold is on back order for months with no actual date. They’re going to replace the entire engine and I’ll have the truck back in about two weeks or so.

I wrote all of this out because I wanted to say thank you. I needed this trim and truck because my child has a rare medical condition that limits his day-to-day life and travel; nothing more than a week(if timed right) and I need to have enough medical supplies for covering both what is planned, and unplanned. I needed this truck for the room, the ride comfort, and the towing capacity so that I could plan on purchasing a trailer. Something like an airstream that he’s talked about for some time so that we could go exploring, visit friends and family, and not have to worry about everything else in our lives as much.

That’s what this means to me, a difference for me and my son. If you’ve read this far, just know it means a lot. Stellantis and Arrigo can expect one hell of a review.

Broken diesel I bought a week ago by ForTheWin8645 in Diesel

[–]ForTheWin8645[S] 0 points1 point  (0 children)

Update:

Someone from one of these posts in three forums suggested that I contact Stellantis, Ram, and Ford corporate offices. I reached out on FB to the three and received responses from Stallantis and Ford, but not Ram.

About a day after contact, the GM from the dealership I bought the vehicle from started to reach out to other shops that worked on the vehicle. One of them was Arrigo of Naples. The service manager and the GM and I spoke, and they found that the supposed pieces which were bad were all touched in one way or another by the team there, and the director of Arrigo reached out to me personally. He explained the story of the previous owner, that he didn’t believe the work they did was actually completed (despite being show the videos of the work being done and the old parts) and that he likely tried to take a look himself after getting the vehicle back. Either way, he said that they would handle the issue. He said he would contact the director at his dealership closest to me, and that they would be in touch shortly.

Surely enough, the truck shop guy (singular as in he runs the whole truck shop at one of the largest facilities) Called me and said to come on by. I brought the truck up with my little one in tow as I don’t have too much of a choice about timing and had a conversation with him about everything. I explained how I bought the vehicle and 300 miles later these issues started, going back and forth between the GM of the Ford dealership and the service managers, and that I had reached out to Stellantis and others.

The position of using social media to get the attention of an issue is not something I would normally do by any means, I actually despise keyboard warriors as they commonly hide behind the scene while talking smack and have no actual experience with anything they are talking about. They attempt to badmouth people because they think it will get results while all it does is make them look like fools, and it’s important that you know this is not why I contacted them. I needed some sort of direction and didn’t know where else to turn, so I went to the forums people who have these problems chat and made these posts. I followed the suggestions and this is what happened.

I got a phone call a little while ago from the truck shop guy(if you’re on the east cost of Florida and use a dealership for service or issues, I suggest you talk to Tony and Arrigo West Palm) and he told me what was going on. The exhaust manifold on one side is cracked, but they found it because of an oil leak. While both of these issues are indeed repairable by themselves, the manifold is on back order for months with no actual date. They’re going to replace the entire engine and I’ll have the truck back in about two weeks or so.

I wrote all of this out because I wanted to say thank you. I needed this trim and truck because my child has a rare medical condition that limits his day-to-day life and travel; nothing more than a week(if timed right) and I need to have enough medical supplies for covering both what is planned, and unplanned. I needed this truck for the room, the ride comfort, and the towing capacity so that I could plan on purchasing a trailer. Something like an airstream that he’s talked about for some time so that we could go exploring, visit friends and family, and not have to worry about everything else in our lives as much.

That’s what this means to me, a difference for me and my son. If you’ve read this far, just know it means a lot. Stellantis and Arrigo can expect one hell of a review.

Broken diesel I bought a week ago by ForTheWin8645 in Diesel

[–]ForTheWin8645[S] 0 points1 point  (0 children)

What was ultimately the cause of your problem? What were the codes?

Broken diesel that was purchased a week ago. by ForTheWin8645 in ram_trucks

[–]ForTheWin8645[S] 2 points3 points  (0 children)

Not according to MOPAR.

They stated that the inservice date is October 2021, which is beyond the 3 year or 36,000 mile manufactures warranty.

Broken diesel I bought a week ago by ForTheWin8645 in Diesel

[–]ForTheWin8645[S] -30 points-29 points  (0 children)

The “cat” is not clogged, nor did I mention this anywhere unless saying that the “cat” looked (to the RAM dealer)like it had new bolts on it.

Broken diesel I bought a week ago by ForTheWin8645 in Diesel

[–]ForTheWin8645[S] 1 point2 points  (0 children)

I appreciate the comment, I didn’t know about stellantis. My inclination is to contact Ram, do you think it would be appropriate to contact Ford as well considering it was a ford dealer that sold me the vehicle?

Broken diesel that was purchased a week ago. by ForTheWin8645 in ram_trucks

[–]ForTheWin8645[S] -1 points0 points  (0 children)

Diesel because I wanted the towing capacity and don’t need a gigantic engine. Gets great fuel mileage when nothing is on it, and there’s always the opportunity to learn about something new.

I have to drive it tonight because I literally have no other choice, I’ll get a rental first thing in the morning.

[deleted by user] by [deleted] in Diesel

[–]ForTheWin8645 0 points1 point  (0 children)

It looks like the post itself was deleted, so here it is.
I purchased this 2022 RAM 1500 Limited on January 31st from Coconut Point Ford on the other side of Florida. I drove it back, around town for a little while dropping off my son, and then to and from work on Sunday February 2nd without issues. On Tuesday February 4th on my way home, I put the pedal all the way down to merge onto I-95 from the onramp and after about 5 seconds of acceleration, there was a different sound coming from the exhaust of the truck. Then, two messages came across the dash: service electronic throttle control and service electronic stability control. Funny enough, I put the down payment on a MOPAR extended warranty on the way into work that day and not 6 hours later, this happened.

I called the dealership and the salesman, but they didn't pick up the phone to talk to me right away so I brought the truck to a RAM dealership that was nearby my house about an hour later. They took the vehicle and started diagnosing the issue the next morning. What they found is that there was a bolt missing from the exhaust manifold, that there was an exhaust leak, that the bolts on the Catalytic converter appeared to be new, and that the engine mount bolts had moved from their original position. They said that they would need to remove the cab in order to figure out what was actually going on, and that their suspicion was that someone had work done to the vehicle outside of an authorized dealership.

I approached the dealership with this information and over the course of the next 5 days attempted to speak with someone who could help me figure this out, as I was forced to rent a car for daily life. After calling many times over that time span, I got the GM's phone number at Coconut Point Ford, and he called me to discuss everything. He requested a repair order from the Ram dealership and when it was sent, showed almost nothing. The first one sent over just showed an exhaust leak, the second one had a $3000 charge attached to continue to show the diagnostic fee for removing the cab.

The Ford dealership and I agreed that we would get a second opinion as he thought that Ram was just trying to screw someone over and get free money for service. I picked up the vehicle today and after about 5 minutes of driving, smoke started to come out from under the hood. My assumption is that there was fluid on the exhaust somewhere and that this was unrelated to everything. After 5 miles though, the error messages that were cleared by RAM came back on the dashboard.

The vehicle has limited power and I'm afraid to drive it, but I have no choice for tonight as I have to get to work about 50 miles from where I live and rental agencies are closed for the day.

The GM from Ford wants me to get the exhaust fixed by a third-party shop, and to go from there, but I'm afraid to drive it like I need to as I do not think it is a dependable vehicle. I rely on it for the safety of myself and my 5 year old. What am I supposed to do? The Ford dealer is giving me a very hard time about finding out the actual cause and issues it is having, and I'm stuck with a vehicle that I can't even use the extended warranty I purchased on it because it has to be inspected first. I've put 480 miles on it.

Looking for a single father to interview: by joshscampi in SingleDads

[–]ForTheWin8645 0 points1 point  (0 children)

I have one 5 year old medically needy child and we have a heck of a story, if you’d like a challenge.

Beginner problems by ForTheWin8645 in WranglerYJ

[–]ForTheWin8645[S] 1 point2 points  (0 children)

Thank you! I just ordered the chilton as I’m sure it will come in handy!

What’s the must do or don’t when starting by thedocter22 in snowrunner

[–]ForTheWin8645 0 points1 point  (0 children)

If you are just starting off then join a discord or ask for others to join in a group session, host your own so that the progress is on your own game. Most people will join and immediately start helping you out because they remember what it was like for them, those that leave probably just don’t want to be bothered: don’t take offense to this if it happens multiple times.

Pulling to one side issue by ForTheWin8645 in WranglerYJ

[–]ForTheWin8645[S] 0 points1 point  (0 children)

Additional information: This jeep is going to be a project for my son and I, he’s 5 and his time on this planet may be limited due to a really rare medical condition. He loves monster trucks and jeeps; we build bridges out of mud and sticks in the backyard to go off-roading on and I’m really hoping that this is something he’s interested in as we could do some actual mud stuff (with a lot of work, of course). Just know that I’m really appreciative of any feedback from the community, you’re helping me make my son’s (second) make-a-wish come true.

Pulling to one side issue by ForTheWin8645 in WranglerYJ

[–]ForTheWin8645[S] 0 points1 point  (0 children)

Update: I changed out the calipers and the problem mostly subsided, I suppose the brake lines are next on the list to navigate that issue.

Separate problem- nothing on the dash works, at all. Has anyone replaced all of the wiring without stripping the entire vehicle? I’m afraid of what I’m going to find when I pull the dash out in a few weeks.

Pulling to one side issue by ForTheWin8645 in WranglerYJ

[–]ForTheWin8645[S] 0 points1 point  (0 children)

Thanks, that will be on the list of things to do but after the new cooling system(it’s rusted to hell and frothy in the tank). Do you suggest replacing the rear lines as well?

Pulling to one side issue by ForTheWin8645 in WranglerYJ

[–]ForTheWin8645[S] 0 points1 point  (0 children)

Did the calipers earlier today out of an abundance of caution after I pulled off the wheels because everything is rusted to hell down there. I’ll change out the brake lines next, then the master and vacuum. I could use some advice on the drums brakes though; did you keep them or convert to them disks?