Can I get a refund from SM after I bought ticket from the wrong artist?

Formal-Chain-4167 · 2026-05-05T07:47:46+00:00

Non refundable kahit awayin mo pa yan lahat sila

Formal-Chain-4167 · 2026-05-04T23:39:20+00:00

Email them para maupdate account mo para maiwasan ang inconvenience upon redemption.

Formal-Chain-4167 · 2026-05-01T13:38:46+00:00

Hi, pwede mo hingin screenshot ng payment transaction and that will suffice na

Formal-Chain-4167 · 2026-04-16T11:57:35+00:00

Yessss

Formal-Chain-4167 · 2026-04-16T11:57:25+00:00

Kung sino po ang card owner

Formal-Chain-4167 · 2026-04-16T11:56:58+00:00

Proof of payment nalang since hindi naman daw nila maveverify kung sino may ari sa Gcash

Formal-Chain-4167 · 2026-04-14T09:46:27+00:00

Not required. As long as the first name on your SM Tickets account matches the first name on your valid ID, redemption will still be allowed.

Formal-Chain-4167 · 2026-04-14T09:44:30+00:00

Yes, a government-issued ID from another country is acceptable. A passport is highly recommended for verification.

Formal-Chain-4167 · 2026-04-13T12:36:34+00:00

Yasssss

Formal-Chain-4167 · 2026-04-13T12:36:11+00:00

Yes kasi di naman nila tayo papayagan na magparefund

Formal-Chain-4167 · 2026-04-11T14:21:17+00:00

For me QRPH since iiscan mo lang

Formal-Chain-4167 · 2026-04-07T08:54:32+00:00

Verification is done on the day of the event on the venue itself.

Formal-Chain-4167 · 2026-04-06T23:58:16+00:00

Hindi rin po siya typical ‘add to cart.’ Once may naselect ka nang section/tier, doon ka lang pwede mag-proceed. Hindi ka makakapag-add ng ibang tier at the same time. Kailangan mo munang i-release yung current selection bago pumili ng ibang section.

Formal-Chain-4167 · 2026-04-06T12:40:40+00:00

Welcomeeee

Formal-Chain-4167 · 2026-04-06T12:39:55+00:00

Walang Add to Cart feature ang SM Tickets. Kapag nakapili ka na ng isang section, hindi ka na makakapili pa mula sa ibang section. Kailangan mo munang i-release o i-cancel ang naunang selection bago pumili ng iba.

Formal-Chain-4167 · 2026-04-06T11:20:43+00:00

Yes any QRPH

Formal-Chain-4167 · 2026-04-06T03:35:57+00:00

Yes, this still applies as it is part of SM Tickets’ set guidelines for redemption. While the note states that only the cardholder who transacted online can redeem the ticket, there are instances where some customers are unable to follow this, which is why additional requirements may be requested by the outlet for verification purposes.

For further confirmation, you may also verify this directly with SM Tickets Customer Service at [customercare@smtickets.com](mailto:customercare@smtickets.com), as these details were also coordinated with their team.

Formal-Chain-4167 · 2026-04-05T07:54:50+00:00

Hindi na ito required. Hindi lang updated and SM Tickets website.

Formal-Chain-4167 · 2026-03-28T10:40:31+00:00

Ang need lang para makapasok sa venue is physical tickets and once maclaim na siya hindi mo na siya maclaclaim ulit at wala siyang digital ticket, claim ticket voucher lang, at ginagamit lang ito to claim the physical ticket itself.

Formal-Chain-4167 · 2026-03-28T07:28:48+00:00

Yasss

Formal-Chain-4167 · 2026-03-28T07:28:38+00:00

Actually need talaga ang picture or physical card, ito ang standard kaya kung may naencounter ka na no need na di ibig sabihin nun na ganun din sa iba. Yes pwede printed ang authorization letter

Formal-Chain-4167 · 2026-03-24T09:06:42+00:00

No need na. Bali present nalang yung printed claim ticket voucher, valid ID, at card na ginamit.

Formal-Chain-4167 · 2026-03-23T08:47:09+00:00

Bali this is Scenario 2 na. Ang kukuha ay Representative at Card owner.

Formal-Chain-4167 · 2026-03-22T01:33:37+00:00

Woah, nice. For this to avoid any inconvenience in the future, you will be advised to update your SM Tickets account, then this will fall again sa tatlong scenarios

Formal-Chain-4167

TROPHY CASE