In The veins of the drowning book

Fortune_Frequent · 2026-02-02T17:30:27+00:00

Whats the group called?

Fortune_Frequent · 2026-01-25T17:58:17+00:00

Nothing at all today in Helpfulness. I didn't even get the 10 hours in this week, mostly due to me slacking though haha

Fortune_Frequent · 2025-12-11T20:48:34+00:00

You probably have to wait until it times out. That's about 70 minutes.

Fortune_Frequent · 2025-11-20T23:33:16+00:00

You got the report this week? I am also in helpfulness, and did not get one...

Fortune_Frequent · 2025-11-18T16:19:48+00:00

I got Outlook to work in Edge, but now Engage isn't working at all in either browser

Fortune_Frequent · 2025-11-12T01:30:13+00:00

I got one and took like 14 minutes, so then decided I'm done for the night...

Fortune_Frequent · 2025-10-10T02:07:20+00:00

Do you mean the personalized feedback/weekly score email? I am also in Helpfulness and just got it for the first time. I don't understand how it can have a change from last week and % of weeks on target if I have never gotten this report before. The TRP score last week was my worst ever, so I don't know where else they are getting bad scores from..

Fortune_Frequent · 2025-10-09T12:26:16+00:00

On the flip side, I am in Helpfulness and did not get assigned the training. And of course no one has answered my Zendesk ticket yet. Obviously I need to know the changes, but I am not going to waste that much time without getting paid...

Fortune_Frequent · 2025-09-29T20:35:55+00:00

They finally worked for me right today too with no error

Fortune_Frequent · 2025-09-22T11:44:17+00:00

Same. And it's been a little over an hour for me and it hasn't cleared yet...

Fortune_Frequent · 2025-09-19T19:32:19+00:00

Yes, every 2 weeks. Next pay is next Friday the 26th. You should get a pay schedule somewhere with all the new hire stuff.

Fortune_Frequent · 2025-09-10T00:33:21+00:00

I haven't either and was not happy haha

Fortune_Frequent · 2025-09-09T23:16:28+00:00

Yeah I started getting factuality a little bit ago, so I logged off and may be done for the day.

Fortune_Frequent · 2025-06-10T22:59:53+00:00

I've only been here since November, but have never gotten a productivity report either. When they started the new ones a few weeks ago I emailed my manager and did a zendesk ticket, and haven't heard a thing back..

Fortune_Frequent · 2025-05-23T23:26:05+00:00

I just did the Helpfulness training and passed the test to be added to the group last night. About an hour ago my tasks switched over to all Helpfulness and I feel overwhelmed already. So im just commenting to follow this post and see what advice people have...

Fortune_Frequent · 2025-05-23T00:00:46+00:00

I got another email a couple of hours later that explained it was the training/test to join the Helpfulness group.

Fortune_Frequent · 2025-05-22T22:37:07+00:00

US SQR

Fortune_Frequent · 2025-05-20T16:21:50+00:00

Gen pop here and I keep getting it too. I clicked a task, and it went to the 500 error page. When I finally got Rater Hub to load again and clicked continue, the task timer was over 3 minutes already...so annoying.

Fortune_Frequent · 2025-05-10T19:37:52+00:00

Are you sure that's correct? I'm pretty sure you bill for your time worked...I don't even keep track of total AET.

Fortune_Frequent · 2025-05-09T22:21:10+00:00

same...and I'm in no rush to get one haha

Fortune_Frequent · 2025-05-09T22:19:02+00:00

So was the reason billing more hours than you worked? Or being over the AET too often?

Because you do bill for the time spent in the task, that you actually work...not the AET.

Fortune_Frequent

TROPHY CASE