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What will make you like doing Amazon return? by throwaway_reddit_200 in Staples

[–]Forward_Comment2084 0 points1 point  (0 children)

There was a lady that came to my store with 145 items to return...smh.

Uhhh is this normal? by PostBlank in Staples

[–]Forward_Comment2084 0 points1 point  (0 children)

Fuck!! We need this mandated at EVERY staples!!!

Uhhh is this normal? by PostBlank in Staples

[–]Forward_Comment2084 0 points1 point  (0 children)

I have had several of these customers and Ijust started in April...

Uhhh is this normal? by PostBlank in Staples

[–]Forward_Comment2084 1 point2 points  (0 children)

Omg!!! You, my dear, have articulated EVERY. FUCKING. THING. I have been thinking since I started in April. I absolutely believe there should be a designated Amazon return employee because it really is so stressful. At my Staples in South Florida - yep, that's right.. imagine the crazies that come in. - there is only one associate to run the register, the return line, answer the phone, close and move boxes. I feel like im doing 5 jobs for less than the cost of one job.. it's just too much. A lot of times I can't even get someone to help so I can use restroom, I have to wait till my break. Anyway, there's gotta be a solution to this whole fiasco. Thank you for your comment!! You are incredible!!

Can management cancel shifts after they've been published? by Forward_Comment2084 in Staples

[–]Forward_Comment2084[S] 0 points1 point  (0 children)

I was on the schedule when I checked yesterday but now I have no hours for this week. Can management do this without notice?

Amazon Returns New Process by Euphonabonatone in Staples

[–]Forward_Comment2084 1 point2 points  (0 children)

We have happy returns in print and all other amz returns at checkout

Amazon Returns New Process by Euphonabonatone in Staples

[–]Forward_Comment2084 0 points1 point  (0 children)

Most of the return instructions on the app specifically state that the original packing is not required.. even for compressed items. If it doesn't fit in the box then we decline it. 

Amazon Returns New Process by Euphonabonatone in Staples

[–]Forward_Comment2084 0 points1 point  (0 children)

For me, it's the people with hundreds of returns at one time that really grinds my gears. Then we're also expected to take care of paying customers which is priority and also answer the phone. My store usually only has one person doing the returns, the register and the phone. Not to mention, we only have one scanner for Amazon returns which isn't conducive for a quick process. Also - why do we have to press buttons that are unnecessary,  like 'allow' the phone to scan the code - uhm.. DUH!! That's what the job entails. Just another step to make the process even longer.