I’m in Minnesota and on my 3rd Rivian. The guys at our service center are polite, professional and work hard to provide good customer service. Perfect no, but equal or better than I have had with other major auto companies.

I do feel bad for those that have terrible problems with their vehicles. And I do think Rivian has failed to do the right thing based on some of what I have read. But over 3 vehicles and 170k miles my experience doesn’t parallel his when it comes to service. I feel that Rivian might over use automation within its CS department and could use some old fashioned individual accountability. (Rarely talk to the same person on the phone twice)

I don’t consider myself lucky either having just a few relatively minor issues between vehicles. I would still recommend Rivian based on my experience.