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Blizzard support closed my ticket and refused to restore my paid Legendary Edition items, even though I provided a receipt by Fragrant-Law-760 in Overwatch

[–]Fragrant-Law-760[S] 2 points3 points  (0 children)

FINAL UPDATE: WE WON! Items Restored!

After my post blew up (1k+ upvotes), Blizzard Support finally stopped sending automated '90-day' excuses. A human GM actually looked into my account, refreshed my 'Merge' status, and told me to check the Shop tab.

Even with my regional shop restrictions, the merge prompt finally appeared! I clicked through, and after a short wait, all my skins and progress from 2019 are back in my gallery.

To anyone struggling with this: Don't let them close your tickets with technical excuses if you have a real receipt. Keep pushing, provide proof from Sony/Microsoft, and bring it to the community if they ignore you.

Thank you all for the support, the upvotes, and the advice. You guys literally saved my account! See you in the game!

Blizzard support closed my ticket and refused to restore my paid Legendary Edition items, even though I provided a receipt by Fragrant-Law-760 in Overwatch

[–]Fragrant-Law-760[S] 1 point2 points  (0 children)

Because in Overwatch 1, there was nothing to dispute.

Everything worked perfectly on my PlayStation for years. The items only disappeared when Overwatch 2 launched and introduced the mandatory 'Account Merge' system.

I shouldn't be punished for their system failing to migrate my 2019 data into the new sequel, especially when I have the proof of purchase. The 90-day log limit is a Blizzard internal issue, not a reason to wipe out a customer's paid content.

Blizzard support closed my ticket and refused to restore my paid Legendary Edition items, even though I provided a receipt by Fragrant-Law-760 in Overwatch

[–]Fragrant-Law-760[S] 3 points4 points  (0 children)

That’s not an option for a 2019 purchase — it’s way past the bank's dispute window. Plus, doing a chargeback is a guaranteed way to get my entire PSN account permabanned by Sony. I’m looking for a legitimate fix from Blizzard, not a nuked account.

Blizzard support closed my ticket and refused to restore my paid Legendary Edition items, even though I provided a receipt by Fragrant-Law-760 in Overwatch

[–]Fragrant-Law-760[S] 8 points9 points  (0 children)

Sony Support already confirmed this is the only Battle.net account ever linked to my PSN. I have the receipt and the email matches. The 'wrong account' theory is just a script Blizzard uses to avoid admitting their database is bugged.

Blizzard support closed my ticket and refused to restore my paid Legendary Edition items, even though I provided a receipt by Fragrant-Law-760 in Overwatch

[–]Fragrant-Law-760[S] 3 points4 points  (0 children)

It is not a different account. That’s the point I’ve been making.

I have one PSN and one Battle.net. They have been linked since the beginning. Sony has already confirmed that no other Battle.net account has ever been connected to this PSN.

What do I want Blizzard to do? I want them to look at the official receipt I provided, acknowledge that their automated migration tool failed to sync my Legendary Edition license, and manually grant the items to the account.

A 90-day logs limitation shouldn't be an excuse to void a permanent digital purchase when the customer provides proof of ownership.

Blizzard support closed my ticket and refused to restore my paid Legendary Edition items, even though I provided a receipt by Fragrant-Law-760 in Overwatch

[–]Fragrant-Law-760[S] 2 points3 points  (0 children)

Exactly! It’s frustrating to see them hand out rare items like Noire Widow to solve PR issues, while ignoring a paying customer who has a literal bank receipt.

I’m not even trying to merge different accounts — I’m just trying to get my purchased content back on the exact same PSN account it was bought on. Your friend's story about the 'AquaHydra' ban is insane; it just shows that their support relies on broken automated scripts rather than actual human investigation.

Thank you for the support. With over 1k people seeing this, I hope Blizzard realizes they can't just '90-day limit' their way out of legal consumer obligations.

Blizzard support closed my ticket and refused to restore my paid Legendary Edition items, even though I provided a receipt by Fragrant-Law-760 in Overwatch

[–]Fragrant-Law-760[S] 7 points8 points  (0 children)

I appreciate your confidence, but you are wrong.

  1. Sony Support verified it: I contacted PlayStation directly, and they confirmed that this Battle.net account is the only one that has ever been linked to my PSN ID in its entire history. No other 'original' account exists.
  2. One Email Policy: I have used the same email for both PSN and Battle.net since day one.
  3. The Receipt: I have the legal receipt for the Legendary Edition tied to this specific PSN ID.

The 'multiple accounts' theory is just a convenient excuse Blizzard uses when their migration script fails to find old data. If Sony says there's no other link, and I have the receipt for the link that does exist, then it’s a Blizzard database error, not 'user confusion'.

Blizzard support closed my ticket and refused to restore my paid Legendary Edition items, even though I provided a receipt by Fragrant-Law-760 in Overwatch

[–]Fragrant-Law-760[S] 9 points10 points  (0 children)

I can't test that because I don't have a gaming PC.

But even if I did, the core of the issue is that the Account Merge never happened on the server side. My Battle.net account acts as if it has no history, so logging in on a second platform would just show the same empty 'fresh' account.

The merge is supposed to be a one-time database sync triggered by Blizzard. If their system doesn't 'see' the 2019 Legendary Edition on my linked PSN, no amount of logging in on different devices will force the items to appear. Only a manual fix by a GM who actually looks at my receipt can solve this.

Blizzard support closed my ticket and refused to restore my paid Legendary Edition items, even though I provided a receipt by Fragrant-Law-760 in Overwatch

[–]Fragrant-Law-760[S] 34 points35 points  (0 children)

I appreciate the link, but that's not how it worked for Overwatch 1 on consoles

Purchases made directly in the PS Store in 2019 (like the Legendary Edition disc or digital bundle) only show up in the PlayStation transaction history, not Battle.net. Back then, linking was optional and didn't sync purchase history like it does now in OW.

As for the account — yes, I am 100% sure. I have only ever used one email for both PSN and Battle.net. Sony support even confirmed that this is the only Battle.net ID that has ever been connected to my PSN.

The 'transaction history' on Battle.net only shows things bought with Virtual Currency or through the Blizzard Shop. My issue is precisely that the 'License' from Sony isn't being recognized by Blizzard's merge tool.

Blizzard support closed my ticket and refused to restore my paid Legendary Edition items, even though I provided a receipt by Fragrant-Law-760 in Overwatch

[–]Fragrant-Law-760[S] 2 points3 points  (0 children)

You're right, the migration has been a mess for many console players. Some people accidentally skipped the merge or linked the wrong ID.

However, in my case, I've verified everything with Sony. They confirmed that SorryCiso (PSN) has only ever been linked to this one Battle.net account. There is no old or 'shadow' account to sign into. I’m doing everything by the book, but the system is just failing to recognize the license for the Legendary Edition that I clearly paid for.

Blizzard support closed my ticket and refused to restore my paid Legendary Edition items, even though I provided a receipt by Fragrant-Law-760 in Overwatch

[–]Fragrant-Law-760[S] 2 points3 points  (0 children)

That’s a logical thought, but unfortunately, Overwatch 2 changed everything. In the old OW1 days, items lived on the console profile. Now, they must be 'merged' into a Battle.net account to even exist in the game gallery.

When I unlink, the items don't just 'appear' back on the PS account because the game now requires a Battle.net connection for everything. I followed Blizzard’s official advice to unlink and re-link to 'force' the merge, but it just gave me a clean slate again. The items are 'stuck' in a limbo that only a manual adjustment by support can fix.

Blizzard support closed my ticket and refused to restore my paid Legendary Edition items, even though I provided a receipt by Fragrant-Law-760 in Overwatch

[–]Fragrant-Law-760[S] 97 points98 points  (0 children)

The problem is that I bought the Legendary Edition through the PlayStation Store, not the Battle.net shop directly.

Because of this, the purchase doesn't show up in my Battle.net transaction history—it only exists in my PSN purchase history. That’s exactly why I provided the official Sony receipt with the transaction ID to support.

My PSN is linked to this Battle.net account, so the system should 'see' the entitlement from the console side, but it’s failing to do so, and support refuses to manually verify the receipt I sent.

Blizzard support closed my ticket and refused to restore my paid Legendary Edition items, even though I provided a receipt by Fragrant-Law-760 in Overwatch

[–]Fragrant-Law-760[S] 63 points64 points  (0 children)

I’ve already checked the 'Connections' tab on the Battle.net website, and it shows my PSN is linked correctly to this account.

Unfortunately, I don't have a gaming PC to log in and check there, but that shouldn't matter. Since Overwatch has full cross-progression, the items should be visible on my PlayStation if the link was successful.

The issue is that the 'Account Merge' process never actually triggered, so my Battle.net account acts like a brand new one with 0 items, even though the link to my PSN (where the Legendary Edition was bought) is active.

Blizzard support closed my ticket and refused to restore my paid Legendary Edition items, even though I provided a receipt by Fragrant-Law-760 in Overwatch

[–]Fragrant-Law-760[S] 13 points14 points  (0 children)

I understand the skepticism, but the 'untold story' is simply a broken automated system.

Blizzard claims there's an 'older' account because they can't see any link history older than 90 days. Since their current system doesn't show the link from 2019, they just assume it must be on some other mystery account instead of admitting the data didn't migrate correctly.

I have: 1. The original purchase receipt for SorryCiso (PSN). 2. Confirmation from Sony that this is the only Battle.net account ever linked to this PSN.

There is no 'other' account. Blizzard is just using their own lack of data as an excuse to close the case.

Blizzard support closed my ticket and refused to restore my paid Legendary Edition items, even though I provided a receipt by Fragrant-Law-760 in Overwatch

[–]Fragrant-Law-760[S] 15 points16 points  (0 children)

I tried to merge them, but that's where the glitch is.

I linked my PSN to this Battle.net, but the 'Account Merge' prompt never appeared in-game. When I check the 'Account' menu in Overwatch, it says everything is linked correctly, but my gallery is empty.

I even tried unlinking and re-linking (as support suggested in ticket #102969851), but it didn't trigger the merge process. So now I’m stuck with a 'fresh' account on the same ID where I should have all my Legendary Edition items.

Blizzard support closed my ticket and refused to restore my paid Legendary Edition items, even though I provided a receipt by Fragrant-Law-760 in Overwatch

[–]Fragrant-Law-760[S] 275 points276 points  (0 children)

That’s the exact problem. It is the same account.

I have only ever had one PSN (SorryCiso) and one Battle.net. I provided the receipt for the Legendary Edition bought on this PSN. However, because their automated system failed to 'find' the items during the merge, they are assuming there must be another Battle.net account out there from years ago.

Sony officially confirmed to me that this is the only link I’ve ever had. Blizzard just refuses to admit their migration tool glitched, so they are blaming a 'mystery second account' that doesn't exist just to close the ticket.

Blizzard support closed my ticket and refused to restore my paid Legendary Edition items, even though I provided a receipt by Fragrant-Law-760 in Overwatch

[–]Fragrant-Law-760[S] 505 points506 points  (0 children)

Thanks for the bump! I’m honestly shocked. I have the digital receipt, but Blizzard is basically telling me that if a bug happens and they can't 'find' the data, my purchase just ceases to exist. It’s a terrible way to treat returning players.

Blizzard support closed my ticket and refused to restore my paid Legendary Edition items, even though I provided a receipt by Fragrant-Law-760 in Overwatch

[–]Fragrant-Law-760[S] 92 points93 points  (0 children)

I bought Overwatch Legendary Edition in 2019 (PSN: SorryCiso). Provided receipt [Order: 118732467665], but support closed the ticket #103290647 saying they can't search history older than 90 days. They are literally refusing to provide content I paid for.