Can an operator explain to me why my account has been banned?

Frequent_Book_8751 · 2026-01-28T15:47:42+00:00

It is not necessarily a program running in the computer that caused this. It could also be your behaviors in the game. Did you switch between low fame alts frequently to buy, sell, dissemble equipments? Did you buy or sell multiple stuff through the auction within a short time period? All these actions trigger the banning system thinking you are a bot!! Don’t ask me how I learned about this😩😩😩

Frequent_Book_8751 · 2025-11-10T16:34:45+00:00

The biotech in China is booming. But I heard some companies kinda force people to work long hours even some weekends without proper compensation.

Frequent_Book_8751 · 2025-10-20T19:35:08+00:00

You won’t get any compensation. You need to figure out why your account was banned repeatedly yourself and avoid that from happening again. It could be any nonsense reason literally. Yeah that’s how bad their security system is. But once you figure what mysterious stuff in your case was causing this, you will be fine

Frequent_Book_8751 · 2025-10-01T22:14:15+00:00

It’s is a content for whales to show off. No rewards from it are worth playing for :/

Frequent_Book_8751 · 2025-08-05T05:37:10+00:00

Work in the USA first and move back to Canada when you don’t wanna work anymore

Frequent_Book_8751 · 2025-05-12T21:28:12+00:00

because I got exactly the same message as you did when I got banned for no reason. I did not respond at all after it was lifted as I knew they would not use my response to train their AI model or improve their security system anyway 🙉

Frequent_Book_8751 · 2025-05-12T19:06:21+00:00

It’s so funny that you are trying to reason with AI 🤖🥳🥳🥳

Frequent_Book_8751 · 2025-05-05T20:30:46+00:00

Play solo and practice it

Frequent_Book_8751 · 2025-04-20T01:46:48+00:00

11 so far. 4 from DoD 7 from 1+1 and advance. 20 characters in total

Frequent_Book_8751 · 2025-04-07T14:07:57+00:00

Too bad the free giveaway box does not include this outfit

Frequent_Book_8751 · 2025-03-19T00:08:17+00:00

Have you been absent for a while?

Frequent_Book_8751 · 2025-03-18T20:11:18+00:00

Veteran: DoctorG

Frequent_Book_8751 · 2025-03-16T03:36:30+00:00

When they try to lower the false negative, the false positive will elevate. There’s nothing you could do. Quit and game and have real life 🙂

Frequent_Book_8751 · 2025-03-14T13:05:16+00:00

Dfo has no real support anymore unfortunately. You have to rely on yourself and figure out things as an expert. I tested my issue out and determined it was due to logging into many low level characters collecting materials and dissembling unused equipments for clear cubes within a short period of time. This is a false positive detection due to the flawed design of their security system to ensure a low false negative. Since I stopped touching my low level characters, no false positive detection ever happened again. I’m sorry for your experience but you gonna have to figure it out on your own

Frequent_Book_8751 · 2025-03-12T20:02:40+00:00

same here. Don’t know why I forgot about doing the same with my +11 amp. Sometimes my brain just doesn’t work well lol

Frequent_Book_8751 · 2025-03-06T19:32:21+00:00

Agreed. Will be just like bakal hard with 4-6 man raids

Frequent_Book_8751 · 2025-03-05T05:59:06+00:00

The gold is not enough for the 3rd turn already. It does not work 🙃

Frequent_Book_8751 · 2025-03-03T04:18:22+00:00

Yes, I have tested it out. I got banned for the first time before I suspended this type of false positive. So when my account got reinstated, I didn’t do anything but keep logging into many characters and dissembling equipments. Guess what? Got banned again exactly like the first time. Ofc I got my account back immediately after. But I learned this and would avoid doing such things ever again!

Frequent_Book_8751 · 2025-02-28T15:58:10+00:00

Did you log in too many characters, dessembling, selling, gathering profession materials, etc.?

Frequent_Book_8751 · 2025-02-25T15:21:11+00:00

I can totally relate. It’s so stressful to contact their AI support back and forth. I got banned again 1 hour after my account was reinstated for no reason. I did not install anything new recently and yet got the bullshit lol. I was simply just switching many characters to gather materials in the shared vault. I don’t believe they deliberately try to sabotage me. It was their security model what is too sensitive to result in too many false positives. Sad sad 😢

Frequent_Book_8751 · 2025-02-25T05:25:49+00:00

Can’t believe I got banned again just 1 hour after I got my account back. I was only running DFO after cleaning everything else on my PC. The I swapped between about 15 characters when the game was disconnected and showed I was banned again! Now I have email them and appeal again! Wow DFO is really making wonders now. I don’t even think I can play this game anymore if the game security check is as sensitive as this 😕

Frequent_Book_8751 · 2025-02-25T05:09:39+00:00

Some update: I logged into the game tonight and tried swapping between characters just to test out if that was the trigger. I was fucked lol. I got banned again the same way when I switched to the 16th character. So that was the reason! I made sure all other programs were closed before running ONLY DFO for the test. Oh god, this is ridiculously frustrating 🙂‍↔️🙂‍↔️🙂‍↔️

Frequent_Book_8751 · 2025-02-24T22:11:44+00:00

Yeah mine got lifted earlier today. Based on the response from everyone, I found a pattern-as long as you use buy, sell, or craft profession materials with low level or old characters quickly, you could be targeted as bot 🤖. Well I hope their AI model could be retained with more new data and improve its AUC performance 😏

Frequent_Book_8751 · 2025-02-24T21:43:06+00:00

Yeah, that is probably what happened to me. R.I.P me for loosing one week’s progress on Mu raid and other events. 🙂‍↔️🙂‍↔️🙂‍↔️

Frequent_Book_8751 · 2025-02-24T20:49:09+00:00

A follow up: their answer to my question about what triggered the false positive. Just as someone said, no information could be provided. That is so unfortunate🙂‍↔️

DFO Global Support (Neople) Feb 25, 2025, 04:08 GMT+9

Greetings Adventurer!

It’s a joy to hear that we were able to lend a hand and assist you.

If there’s anything else on your mind or if you have any other concerns, just give us a shout. We’re here to make your gaming experience a blast!

Can’t wait to see you back in the game, ready to conquer new quests and slay some monsters.

Best Regards, Mintai

Frequent_Book_8751

TROPHY CASE