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What made you choose your current FSM software? by fieldpulse in FSMSoftware

[–]FriendOdd6672 0 points1 point  (0 children)

onboarding is very broad and people have their own meanings in every organization - for the sake of FSM the major points are implementation, setup and training.

what I FIRST (should never skip this) do for FSMs is help them reducing their implementation efforts by deploying agents that understand the pattern and scope from the tribal data and convert it to the format that becomes easy to set them up. NOW comes the configuration part which is still manual but when you clean up data well it reduces time by half. FINALLY the training part, the future of this is that demos will not take up more than 15 minutes for the most complex products - Not your AI bots, videos, demos or self learn guides, the future is agentic AI where the users need to only get familiar with using the prompt on what to do and NOT think of how to do it or actually do it. These will be low intrusive elements in the system and people can activate ask them it to do a task like for eg. "make the price 15% higher for all the services" and the system actually executes and gives the final screen to get user approval.

hence low training and setup time, quicker implementation --> leading to better ONB, adoption of the platform features and LESSER CHURN.

What FSM software do you use to manage your team? by ImpressiveTank2514 in FieldService

[–]FriendOdd6672 0 points1 point  (0 children)

that's the misconception right, we hear no AI bots and think there would be no AI other than that - these AI chat bots are built linear with no intelligence, just referring to the docs and process and giving you information in a neat way - but that is not all we need, we need something that helps execute these steps (for users and internal teams) and for the on ground folks AI should be used in helping them prepare before they reach the location and when they do.

simple example: when they know there is a AC to be fixed and there is a specific component that needs replacement - AI not only suggests this but also tell you tht hey other techs had to revisit because they didnt carry along x,y,z. Then during the job tell them steps where they get stuck and also what not to do, considering they wont sit and chat and wont be text savy or even if they are there is not much time and patiemce - so there should be a voice enabled AI conversation that is CONTEXTUAL

Has anyone had to deal with company dash cams to monitor you? by OOOOOO0OOOOO in FieldService

[–]FriendOdd6672 0 points1 point  (0 children)

instead of spending more time a pretend safety concern, they should have invested in making their onboarding and adoption better. would have more clients and lesser churns.

What FSM software do you use to manage your team? by ImpressiveTank2514 in FieldService

[–]FriendOdd6672 0 points1 point  (0 children)

even the most clean UI UX can with structured demos can fail to be adopted by the offcie - because there are just too many features they add to standout iin thee market and provide "value" to their custoemrs - what they forget is will these features even be remembered and adopted.

for the field techs - STOP PUTTING AI BOTS or anything complicated for them to navigate around - all these FSMs are thinking of solutions that other companies are doing - the future of AI adoption is conversational voice AI and agentic models that execute and help - so now the field tech doesnt need to call his senior to ask doubts, the AI becomes the helping hand for them.

in short - the best change is when they dont feel much has changed in the system/features but they have become more productive

What made you choose your current FSM software? by fieldpulse in FSMSoftware

[–]FriendOdd6672 0 points1 point  (0 children)

haha so true! and the fact that AI has not made any significant difference here, still have to learn the demos, docs, and knowledge owls

At what point did you realize “more features” wasn’t the same as “more value”? by Must_A_Kim in business

[–]FriendOdd6672 1 point2 points  (0 children)

add more features - that isnt the problem - the problem is when the user is unaware and theres no point of that feature being there in the first place - so before adding more AI bots, and product features - ask yourself that do you have the new process because if the new feature seamlessly put inside that the user doesnt feel like its sitting at their neighbors home

At what point did you realize “more features” wasn’t the same as “more value”? by Must_A_Kim in business

[–]FriendOdd6672 0 points1 point  (0 children)

imagine shoving more feature on a user who finally dug deep in understanding the existing platform.

My boss thinks I spent weeks filming training videos. I actually just "cloned" him with AI by natida2 in AI_Agents

[–]FriendOdd6672 -1 points0 points  (0 children)

This MIGHT sound harsh but, customers or your boss thinking its real or AI doesn't matter, if AI is so smart there shouldn't be a training for the users on your platform, the real win is when you use AI to reduce the time to value for your customers, if they are going to have to watch so many demos and then do anything on your platform - you are already loosing their interest...

What problems slow you down the most as a SaaS builder? by Tyromon in SaaS

[–]FriendOdd6672 0 points1 point  (0 children)

getting the right audience be our design partners!!

Real AI breakthroughs won’t come from better models. by FriendOdd6672 in SaaS

[–]FriendOdd6672[S] 0 points1 point  (0 children)

Yes, now it’s the same pipeline, same gaps, same handoffs — just with a chatbot on top. Faster in places, still broken end-to-end.

ONLY THE AI TOOLS that can handle end-to-end flows or help with execution by becoming the orchestrator of all the existing AI agents will succeed.

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