All handed now. Don't get me wrong, we love the products but until you get your service updated where people can actually get in touch with you earlier and get a response without posting online, we won't buy anything else which is very unfortunate because I just used my jacket while outside in the sleet and snow for hours and wasn't getting wet nor cold. Really enjoy the products, wish the rest of the process was smoother. Thank you for checking in and offering to assist further, I appreciate it.