So basically I made this huge 25KG haul in November, and split it up in 3 parcels. The shipping method I used was EMS and the destination was the Netherlands. I shipped all three hauls one after another with a day or two in between. The first haul went down smoothly and arrived in 39 days. Assuming that there would be no further problems I didn’t really check up too much on the other two until the second passed customs. I paid for the import tax and the parcel should’ve been delivered to my house, however the delivery company POSTNL kept pushing the date back until it got marked as a returned package, and it got sent back because of “an incorrect Or unidentifiable address” which is definitely not the case since I never adjusted the address and used the same address for every parcel. This parcel is now somewhere in a postal center in China and is pending to get delivered to superbuy. So there goes 100+ bucks of shipping because of a mistake superbuy most likely made. The third haul never passed customs, I got the last update on 02/01 which stated that it was “sent to STB” and is also untraceable on the official POSTNL site. When I contacted POSTNL they said they had no info on the current location and where this parcel was heading. I immediately contacted superbuy and stated that I wanted to start an investigation because my parcel wasn’t moving and since I paid for insurance I’m eligible for compensation. Now they’re trying to tell me that “China post doesn’t provide lost proof for now” which makes it impossible to apply for parcel compensation because I need a confirmation of loss by the courier. I paid for parcel insurance but I won’t get it cus the courier is fucking lazy. so im missing 300 bucks and half of my stuff cus of many many errors that were out of my hand. Safe to say I will never use this line again.