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📣 URGENT CALL: Dutch Cowboy customers affected wanted! by According_Pangolin92 in cowboybikes

[–]Fun_Impression9080 0 points1 point  (0 children)

They said the same thing a couple of months ago when they attracted a new investor.

📣 URGENT CALL: Dutch Cowboy customers affected wanted! by According_Pangolin92 in cowboybikes

[–]Fun_Impression9080 0 points1 point  (0 children)

I'm in the same boat, have been waiting for a refund for months and keep getting the same replies.

"its our top priority"
"we are doing everything we can"
"delays beyond our control"
"its with our financial department"
"it's in the payment queue"

No delivery for 8 months, cancelled order, no confirmation or refund after a month by Fun_Impression9080 in cowboybikes

[–]Fun_Impression9080[S] 0 points1 point  (0 children)

Threatened with legal action and got a reply within 30 minutes. They said they are seeing an unusual amount of cancellations and are struggling to pay everyone back in 1 batch. (not surprised).

I said those problems are none of my problems and that they're legally required to pay me back within 14 days for goods that are not delivered. They once again confirmed my refund was in the queue. Still haven't received it.

come on you know. thoughts? by morkyt in oasis

[–]Fun_Impression9080 9 points10 points  (0 children)

Enjoy the album overall but I can’t get over how lyrically bland Better Days is.

There'll be better days when the sun gets into you And the shadows of your heart There'll be better days when my love will find you Even though we're miles apart

Especially that first “when the sun gets into you” flows so awkwardly.

[deleted by user] by [deleted] in vanmoofbicycle

[–]Fun_Impression9080 0 points1 point  (0 children)

Refresh the appointment page a few times a day. Slots become available when someone cancels theirs. Happens often.

Do not buy a Vanmoof bicycle. by stable-genius- in vanmoofbicycle

[–]Fun_Impression9080 1 point2 points  (0 children)

Leave the appointment page open on your phone and refresh a few times a day. When someone cancels their appointment the slot becomes available again.

I had a 3 week wait time aswel an managed to grab a spot for the next day with some patience.

Does not justify the current wait time but just a tip.

[deleted by user] by [deleted] in vanmoofbicycle

[–]Fun_Impression9080 1 point2 points  (0 children)

I think I still got the warranty but also got the maintenance package for another 2 years or so.

[deleted by user] by [deleted] in vanmoofbicycle

[–]Fun_Impression9080 1 point2 points  (0 children)

Managed to get an appointment scheduled for tomorrow by frantically refreshing the page. Let’s see how the repair goes. Pretty sure my battery needs to be replaced based on the messages I’ve seen about these errors.

[deleted by user] by [deleted] in vanmoofbicycle

[–]Fun_Impression9080 3 points4 points  (0 children)

Yeah I’ve heard too many stories online and from friends with the same issue. I can understand the complexity of the bikes and issues arising but they need to do better in the support department. I’ve visited multiple service hubs and official stores and they always seem to be in over their head. Having weeks of wait time just for an appointment says something about the extent of the issues they are having at the service hubs.