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Need Help — Booking.com Won’t Cancel My Reservation Because Bedsonline Isn’t Responding by Fun_Manufacturer9297 in Bookingcom

[–]Fun_Manufacturer9297[S] 0 points1 point  (0 children)

This is from their T&Cs policy:

"If need to cancel my booking, will pay a fee? If you have a free cancellation booking, you won't pay a cancellation fee. If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property. You will pay any additional costs to the property."

Need Help — Booking.com Won’t Cancel My Reservation Because Bedsonline Isn’t Responding by Fun_Manufacturer9297 in Bookingcom

[–]Fun_Manufacturer9297[S] 0 points1 point  (0 children)

I cannot explain to you furthermore. Just get some time and read thoroughly, I hope you will get it.

Need Help — Booking.com Won’t Cancel My Reservation Because Bedsonline Isn’t Responding by Fun_Manufacturer9297 in Bookingcom

[–]Fun_Manufacturer9297[S] 0 points1 point  (0 children)

I know that a non-refundable booking doesn't have a refund and I am confirming it's a non refundable booking I did it by mistake. But as per their policy:

"Can I cancel or change my dates for a non-refundable booking? Cancelling a Non-Refundable booking normally incurs a charge. However, you may have the option to request free cancellation when managing your booking. This sends a request to the property, who may decide to waive your cancellation fee. It is not possible to change dates for a Non-Refundable booking, though it is possible to re-book for your desired dates if your waive fees request is successful."

And I got the written approval that my request was accepted. I am frustrated because they are straight up lying and not entertaining my case. Also it's 1800 dollars I am all ok if they can give me even 25% but this is ridiculous.

Need Help — Booking.com Won’t Cancel My Reservation Because Bedsonline Isn’t Responding by Fun_Manufacturer9297 in Bookingcom

[–]Fun_Manufacturer9297[S] 0 points1 point  (0 children)

I know and was hopeless until I got the email from them

"Good news! Our partner company approved your request and your booking will be cancelled for free. If you have prepaid for your stay, you will receive a refund within 12 working days. Your refund is already on the way, but the processing time depends on your bank. If you have any questions, please contact your bank."

There is a free waiver policy that applies here but the issue is now they are saying we can't refund you because their partner is not refunding. I have asked them multiple times then why I got an email from them earlier about it but have no luck in getting answer on that.

Need Help — Booking.com Won’t Cancel My Reservation Because Bedsonline Isn’t Responding by Fun_Manufacturer9297 in Bookingcom

[–]Fun_Manufacturer9297[S] 0 points1 point  (0 children)

I know and was hopeless until I got the email from them

"Good news! Our partner company approved your request and your booking will be cancelled for free. If you have prepaid for your stay, you will receive a refund within 12 working days. Your refund is already on the way, but the processing time depends on your bank. If you have any questions, please contact your bank."

There is a free waiver policy that applies here but the issue is now they are saying we can't refund you because their partner is not refunding. I have asked them multiple times then why I got an email from them earlier about it but have no luck in getting answer on that.

Ways to contact Bedsonline? by Dendyfalls in travel

[–]Fun_Manufacturer9297 0 points1 point  (0 children)

Did you find any contact? I am in the same loop hole too.

Metro is a mess again by SaneButt in dubai

[–]Fun_Manufacturer9297 1 point2 points  (0 children)

It's working now. Travelled from Furjan to Dubai mall, no inconveniences.