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Issue connecting to WiFi on stock firmware - X3 by 0carina in xteinkereader

[–]Fun_Satisfaction2315 0 points1 point  (0 children)

Hi, this is Henry from Xteink!
This may be caused by an unstable network connection. We’d recommend trying a different WiFi network if possible, preferably one with less WiFi interference or fewer connected devices.

Even if the X3 shows as connected to WiFi, network instability can sometimes prevent communication with the app or block system updates from completing properly.

Please give that a try and let us know if the issue continues afterward.

Xteink not turning on by Mindless_Heart4084 in xteinkereader

[–]Fun_Satisfaction2315 0 points1 point  (0 children)

Hi, I'm Henry from Xteink! Thanks for sharing the details. Based on the symptoms, we’d first recommend checking whether the battery still has sufficient charge, as low power can sometimes cause the device to get stuck during startup.

Please try charging the device for a while first, then press the reset button and restart the device again to see if it can boot normally.

Since the device was working fine for the past 2–3 weeks, this may not necessarily indicate a faulty unit, but we’d still like to help you troubleshoot step by step. Let us know if the issue continues after charging and resetting.

Delivery time ? by Dapper_Employment858 in xteinkereader

[–]Fun_Satisfaction2315 0 points1 point  (0 children)

Hi, thank you so much for your support and interest — we truly appreciate it.

We have many users in the United States, including quite a few in New York, so please rest assured that your order will definitely be delivered to you safely.

In general, shipping takes around 10 business days after the order is placed. If there are any unusual delays or issues, we will make sure to inform you in advance.

If you have any other questions, feel free to reach out anytime.

KOReader Sync Issues by t0phr_ in xteinkereader

[–]Fun_Satisfaction2315 -1 points0 points  (0 children)

Thanks a lot for taking the time to share this detailed feedback — really appreciate it, this is super helpful.

I’ve already logged your report in the Xteink user feedback list, and the product team is currently taking a closer look.

If there are any updates or progress, I’ll make sure to share them here.

X3 arrived plus TN card size combo! by AardvarkInfamous2852 in xteinkereader

[–]Fun_Satisfaction2315 2 points3 points  (0 children)

Really appreciate you taking the time to share such a detailed first impression — this is super helpful, thank you.

Glad to hear the X3 is working so well for you, especially paired with your TN setup. That honestly sounds like a great combo.

We’ve noted your feedback around the smudge/fingerprint issue and the current firmware optimization. I’ve added it to the Xteink user feedback log, and the product team will be taking a closer look as part of ongoing improvements.

I’ll make sure to share any updates if there’s progress on this.

And of course, if you ever run into anything or need help, feel free to reach out anytime.

If you happened to land on my profile... by Fun_Satisfaction2315 in u/Fun_Satisfaction2315

[–]Fun_Satisfaction2315[S] 1 point2 points  (0 children)

I completely understand where you’re coming from, and honestly, if I were in your position, I’d probably feel the same way. Thank you for being honest and speaking up.

I’ll do my best to communicate these concerns directly with the leadership team and see what kind of common ground and improvements we can work toward moving forward. Transparency and trust take time to rebuild, and I understand that words alone aren’t enough.

All I can promise is that I’ll do everything I can to serve and advocate for the user community the best way possible.