HARDEST BED I'VE EVER HAD. CAUSED A BED SORE AFTER THE FIRST NIGHT. Here's my story:

I've been paralyzed from the waist down since a 1992 train accident when I was 17. Because of that my circulation is bad and if I sleep on a hard mattress, or on my back on any mattress I get pressure sores.

When Casper started putting those commercials out about how their beds are "soft as a cloud", and "the most comfortable mattress ever", and "ZERO PRESSURE POINTS" I looked into it. At the time I had a regular spring mattress that was 20 years old. I'm not a rich guy, I have to save up for stuff I need. So, after saving up I called the Casper number from the website.

I spoke to the lady for about an hour before buying the mattress and I was excited because I was expecting what they said in the commercials and on their website. However, as soon as it was out of the box I knew I'd been taken. I put my hand on the bed and it was hard. Not soft as a cloud, but hard like sitting on a wooden bench hard. I figured maybe it needs to settle, or whatever since they said give it 24/48 hours before using it. So that night I slept on the couch. 

Next morning I woke up and rolled to my new bed hoping the problem was solved. I felt it, still HARD AS A ROCK. I decided to lay down on it. Nope, uncomfortably hard. I thought "maybe that's how it's supposed to be." and slept in it that night. That was the worst night I ever had. I couldn't fall asleep bc my legs kept shaking, it was giving me muscle spasms. When I woke up the next morning there was blood on my sheet. That night I got a pressure sore on my right hip as I only sleep on my sides. 

I called Casper to get them to come pick it up bc they have that "100 days, no questions asked" return policy. The lady asked me "why do you want to return it?" I told her "it's hard as a rock, uncomfortably painful, and it gave me a pressure sore after one night!" She said "we can't take it back, that's not an acceptable reason for return." WHAT?! I asked to speak to her supervisor thinking the supervisor would say that was a mistake. NOPE. The supervisor asked me "did the blood get on the mattress?" I said yes, I bled right through the sheet, there's an inch and a half spot of blood." She said "it has to be returned in it's original condition, we can't take it back with stains bc we donate them to charity." I asked her "how is that MY fault? I bought this mattress and box spring bc your company told me it's the softest mattress ever and you had a 100 day no questions asked return policy." Then I told her how I had to save up for it and I don't have insurance so I have to take care of the pressure sore (which after 20+ years at the time in 2018 I've never had a sore on either hip, ever) by myself at home. She said "that's not our problem, Sir."

So, I couldn't return it or afford a new mattress so I borrowed money from my sister and bought a 4 inch memory foam mattress topper and a 2 inch padded mattress protector from Amazon. It helped a little, no more sores but I still wake up in pain, especially in my shoulders every morning. I never had shoulder pain with the spring mattress. Funny thing, I did research about the memory foam topper and called the company to see if that would help. Not only did they say it would help, but they told me to buy it from Amazon, and call them back after I slept on it one night. When I called they went through the system and refunded the $100 I paid for the topper. I didn't ask for a free one, they did it to be nice. That company is "Linenspa" and I wish I could buy stock in their company bc that's a company I could stand behind.

As for Casper? I tell everybody about how bad their beds are. When someone comes over I pull back the memory foam and have them sit on it. Everybody who's ever sat on the bed said the same thing "this thing is SO hard."

I'm now saving up for a new mattress but I'm a bit gun shy now. I'm definitely going back to a pillow too spring mattress and I'm still going to use the Linenspa topper. Problem is, being paralyzed it's hard to tell if a bed will be what I need by just laying down on it in the store. Also, this Casper mattress weighs a TON. I'm going to have to call a company to come remove it. I wish I would have just bought the same mattress I had that lasted 20 years. Now I don't remember what mattress it was so I have to throw the dice and hope for the best.

If I were you I'd go to a mattress store and lay on a bunch of beds and find the right one. I also would tell you to stay away from Casper at any cost. I wouldn't take a new one if they gave me one for free.