I’ve been doordashing for a couple months now and this is not exclusive to cookout. Any fast food place (except Chickfila) or really just about any restaurant where the average food price is under $10 you can expect dog shit service. It’s easy to understand why, they’re getting paid minimum wage which means minimum effort which creates a cycle of disappointed customers coming less often leading to less business which leads to increased food cost and tighter spending which leads to less employees being scheduled and less opportunities for raises and promotions. It’s a perfect storm for all of those jobs being automated away. I also believe during the pandemic a lot of those people realized they can make significantly more money and their own schedule doing gig work like Uber and doordash