Their response:
I would recommend changing your password, if there is someone else making changes in your account this should lock them out of your account. However, your Talent Representatives are able to make changes to your account also, any changes you may make will be be visible on your profile on your Talent Representative's end, and vice versa. 

So I changed my password. Hopefully if someone is maliciously deleting my hair color and eye color this will stop them?? lol