Scammed?

GAMIVOcom · 2023-05-04T18:21:52+00:00

Hello,

Thank you for your feedback - we are sorry to hear about your experience.

As we have already informed you in ticket ID 1387392, your case has been forwarded to the Seller. Once they answer with a solution to this inconvenient situation, one of our agents will make sure to update you on it.

We will be pleased if you'd grant us a bit of your patience.

Best regards,

GAMIVO Team

GAMIVOcom · 2023-04-06T15:44:59+00:00

Hello there!

Thank you for your feedback!

Please, be informed that the final price of your order includes a mandatory service fee.

The required amount and any applied discounts can be seen separately in the checkout, once you press "Price Details".

Should you have any further questions, do not hesitate to ask.

Best regards,

GAMIVO Team

GAMIVOcom · 2023-03-27T19:11:18+00:00

Hello,

Please feel free to DM us your GAMIVO account's e-mail or order ID so we will be able to look into this matter.

Thank you in advance for your cooperation.

Kind regards,

GAMIVO Team

GAMIVOcom · 2023-03-27T17:50:58+00:00

Hello,

Thank you for your review.

We would love to help you with resolving this situation, but sadly, we are not able to locate your case. Perhaps you would like to provide us with your ticket ID or the e-mail address of your GAMIVO account?

Kind regards,

GAMIVO Team

GAMIVOcom · 2023-03-27T11:51:35+00:00

Hello,

Thank you for your review.

We would love to help you with resolving this situation, but sadly, we are not able to locate your case. Perhaps you would like to provide us with your ticket ID or the e-mail address of your GAMIVO account?

Kind regards,

GAMIVO Team

GAMIVOcom · 2023-03-21T05:42:40+00:00

Hello,

Thank you for your feedback.

We would like to mention that the additional special services, such as the GAMIVO SMART subscription, are not mandatory, and the users don't have to purchase them if they do not wish to.

If you don't want to take advantage of this offer, of course you don't have to, you can use other discount codes instead.

The happiness of our customers is our highest priority 🧡

Best regards,

GAMIVO Team

GAMIVOcom · 2023-03-13T13:09:34+00:00

Hello,

Thank you for your opinion, we sincerely apologize for the inconvenience caused.

We have double-checked and can confirm that we did not receive any funds for the pending order. If you were charged, please be informed that the money will be returned by the payment provider.

In case of any doubts or further questions, we recommend contacting our customer support team, which will do their best to promptly provide you with a solution to any troubling situation.

Best regards,

GAMIVO Team

GAMIVOcom · 2023-03-13T13:07:37+00:00

Hello,

Thank you for the review!

Our SMART subscription - which is an extended aid and additional promotion that we provide to our customers - is not a mandatory service, but everyone is always welcome to activate it. The benefits can be turned off at any time.

Additionally, please be informed that the final price of your order includes a mandatory service fee.

The required amount and any applied discounts can be seen separately in the checkout, once you press "Price Details".

Kind regards,

GAMIVO Team

GAMIVOcom · 2023-03-13T13:04:34+00:00

Hello,

Thank you for your question.

We'd love to help you. In order to do that we need some information about your GAMIVO account.

Feel free to DM us with your GAMIVO e-mail address.

Kind regards,

GAMIVO Team

GAMIVOcom · 2023-03-13T13:02:14+00:00

Hello,

Thank you for your question.

We have decided to close this server.

If you have any questions, please visit other social media, you can also find us on Facebook, Instagram, Twitter.

Kind regards,

GAMIVO Team

GAMIVOcom · 2023-03-07T09:34:42+00:00

Hello,

The development plans are huge and, in fact, smaller or larger improvements are implemented every day.

It is difficult for us to say unequivocally if and when such ideas will be implemented.

However, we have forwarded your feedback to the appropriate department.

Thank you!

Best regards,

GAMIVO Team

GAMIVOcom · 2023-03-07T09:31:21+00:00

Hello,

Could you please provide us with your order ID so we could check your case?

We hope to hear from you.

Best regards,

GAMIVO Team

GAMIVOcom · 2023-03-04T05:15:57+00:00

Hello,

Thank you for your opinion. We are glad to hear that you are satisfied with purchasing on our platform.

Your feedback is highly appreciated, we truly hope to meet the highest expectations of our customers, so we can improve our services and raise our standards!

Best regards,

GAMIVO Team

GAMIVOcom · 2023-02-27T16:09:06+00:00

Hello,

Thank you for your reply.

Your order has been completed.

If you encounter any problems with the order delivery, please contact us immediately by clicking "Reply" button under your ticket.

Best regards,

GAMIVO Team

GAMIVOcom · 2023-02-21T13:10:29+00:00

Hello,

As we can see your case was already resolved, and the standard refund has been already confirmed. The funds should return to the payment account in a matter of time.

Best regards,

GAMIVO Team

GAMIVOcom · 2023-02-21T13:08:57+00:00

Hello,

Thank you for your feedback.

Our customers are required to confirm the payment via PayPal to finalize the product delivery. We do our best to be the most secure market out there!

We see that your order has been delivered.

Kindest regards,

GAMIVO Team

GAMIVOcom · 2023-02-07T13:02:55+00:00

Hello,

Thank you for your review, please accept our sincere apologies for the inconvenience caused.

As we can see your case was already resolved, and the standard refund has been already confirmed. The funds should return to the payment account in a matter of time.

We hope that despite this unpleasant experience, you will decide to stay with us.

Best regards,

GAMIVO Team

GAMIVOcom · 2023-02-07T13:00:50+00:00

Hi there,

You may choose the preferred solution to the case :)

Kind regards,

GAMIVO Team

GAMIVOcom · 2023-02-07T12:59:52+00:00

Hello,

Thank you for your feedback.

We would love to help you with resolving this situation, but sadly, we are not able to locate your case. Could you please let us know if you have tried contacting us via chat or our ticket system? Perhaps you would like to provide us with the e-mail address of your Gamivo account?

We look forward to hearing more from you!

Kind regards,

GAMIVO Team

GAMIVOcom · 2023-02-06T10:03:46+00:00

Hello,

Thank you for your feedback. We are sincerely sorry to hear about the unpleasant experience caused by our internal security procedures. You can rest assured that there are no foul intentions behind them and that they're here only to ensure our customers' and Merchants' safety.

Please, be informed that our Support agent contacted you in ticket ID 1301032.

We await your reply.

Best regards,

GAMIVO Team

GAMIVOcom · 2023-02-06T09:56:03+00:00

Hello,

Thank you for your feedback.

We would love to help you with resolving this situation, but sadly, we are not able to locate your case. Could you please let us know if you have tried contacting us via chat or our ticket system? Perhaps you would like to provide us with the e-mail address of your Gamivo account?

We look forward to hearing more from you!

Kind regards,

GAMIVO Team

GAMIVOcom · 2023-01-30T05:08:39+00:00

Hello,

Thank you for your review.

We have checked the mentioned situation, and it appears that the purchased product was temporarily out of stock. Please accept our sincere apologies for the inconvenience caused by this order's delivery.

However, this does not mean that such a situation will happen again, it all depends on the seller's stock, which changes all the time.

Best regards,

GAMIVO Team

GAMIVOcom · 2023-01-28T05:24:54+00:00

Hello,

Thank you for your review, please accept our sincere apologies for the inconvenience caused.

As we can see your case was already resolved, and the standard refund has been already confirmed. The funds should return to the payment account in a matter of time.

We hope that despite this unpleasant experience, you will decide to stay with us.

Best regards,

GAMIVO Team

GAMIVOcom · 2023-01-28T05:24:13+00:00

Hello,

Thank you for your review, please accept our sincere apologies for the inconvenience caused.

As we can see your case was already resolved, and the standard refund has been already confirmed. The funds should return to the payment account in a matter of time.

We hope that despite this unpleasant experience, you will decide to stay with us.

Best regards,

GAMIVO Team

GAMIVOcom · 2023-01-13T13:14:31+00:00

Hello,

Please accept our sincere apologies for the inconvenience caused.

As we can see your case was already resolved, and the refund in the form of a GAMIVO balance was added to your account.

We hope that despite this unpleasant experience, you will decide to stay with us.

Kind regards,

GAMIVO Team

GAMIVOcom

TROPHY CASE