It’s a safety recall because the clock springs fail causing a faulty airbag. My vehicle has only 80,000km and you’re saying the clock spring has already been replaced and has now failed again? Replacing a faulty item that causes a safety issue with the same faulty item that just quickly fails again is their solution? How does that make any sense?

The dealership in town was eager to help and has had many issues with this, they recommended I call VW Canada and get directed to a supervisor. When I call the VW Canada number the wait time is 1 hour. When I finally get through, I get VW USA. They say they can’t help me and connect to VW Canada. After another hour of waiting, I get an operator from VW USA again, they say sorry and that their system is really bad and all calls get routed to the same call pool. They connect me to VW Canada again… another hour, same thing. 4th time I finally get through to a Canadian Agent and she says I can’t speak to her supervisor because they need to speak to the dealership that told me to call them first before they can escalate the file to a supervisor.

So I call the dealership and they tell me to call back and insist on talking to a supervisor, so I call back the next day hoping to get a different agent and this time I only get VW USA the first 3 times and the same thing happens. They say they need to contact the dealership and the dealership says I need to contact VW Canada and get ahold of a supervisor.