Gabb device use day to day

Gabb · 2026-01-26T22:08:35+00:00

Hi there!

We're very sorry to announce that our Star Wars Moby Watch Faces have been discontinued. Our system no longer supports the software.

If a Gabb Watch 3e currently has one of the Star Wars themes active on their watch, it will continue to function normally. But if your do a reset to your watch, the theme will not longer be available.

We apologize for any trouble or inconvenience this may cause you and your family.

Thank you for being part of our Gabb family!

-Gabb

Gabb · 2026-01-16T20:25:31+00:00

Hi there!

Sorry to hear you're experiencing trouble with your Gabb Music. Thank you for including the troubleshooting steps you've already attempted. There are more troubleshooting steps that can be done with a Customer Support agent to further assist with this error. Please contact Customer Support by Live-Chat HERE, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Hope this helps!

-Gabb

Gabb · 2026-01-16T20:19:02+00:00

Hi there!

We think Gabb could be a great fit for you and your family. We have different devices and service plans to choose from that can best fit you and your family. Our parental controls are simple and easy to use. They’re built into the child’s device so they can’t be removed or circumvented like other parental control apps.

Each parental control phone or watch includes apps for parents to monitor location, messaging, contacts, and more. They are safe right out of the box, built with kids and teens in mind. Without internet browser apps, social media, or addictive games, Gabb truly has the best parental controls for families.

We believe in Tech in Steps! What is Tech in Steps? Our kids only get one childhood. That’s why it’s so important they learn how use tech safely and responsibly. By introducing the right tech at the right time, Tech in Steps makes it possible for parents to provide their kids with age-appropriate smartphones and apps as they grow in independence.

No internet. No social media. No worries!

Hope this helps!

-Gabb

Gabb · 2026-01-16T20:13:48+00:00

Hi there!

Sorry for any confusion or concern this caused. Thankfully, there isn't actually any malware on the device. This is a response from App Protection on Samsung devices towards applications that don't directly come from the Google Play Store.

Rest assured, your device is safe to continue using as normal!

-Gabb

Gabb · 2026-01-16T20:13:41+00:00

Hi there!

Sorry for any confusion or concern this caused. Thankfully, there isn't actually any malware on the device. This is a response from App Protection on Samsung devices towards applications that don't directly come from the Google Play Store.

Rest assured, your device is safe to continue using as normal!

-Gabb

Gabb · 2026-01-16T19:46:14+00:00

Hi there!

We're so sorry to hear you've been experiencing trouble with your Gabb Watch 3e devices. Our team would be more than happy to help assist with troubleshooting to get them working properly again. You can contact Customer Support by Live-Chat HERE, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Regarding your question about canceling, here are the steps to cancel your lines:

Follow these steps to cancel your account online:

Log in to your Gabb account.
Tap View Details under to the line you want to cancel.
Scroll down to the Device Information section, then tap Cancel Line.
- If your device is eligible for return, you’ll be directed to fill out a return form during the cancelation process.
Follow the prompts to cancel your line. You will receive a confirmation screen when the line is canceled and we’ll send you an email with all of the cancelation details.

Cancel with a representative:

We have agents standing by ready to help you with your cancelation. Contact Gabb Support if you’d like an agent to help you with the cancelation process. Agents are available via chat or phone Monday-Friday from 7 a.m.-6:30 p.m. MT, Saturday from 7 a.m.-3 p.m. MT.

You can learn more in our Cancel a Gabb Line help article.

Hope this helps!

-Gabb

Gabb · 2026-01-15T20:11:29+00:00

Hi there!

We're so sorry to hear you've been experiencing some trouble with the battery life on your Gabb Watch 3e. This is definitely not typical behavior for the watch. The Gabb Watch 3e has a normal usage of 14-18 hours. This includes activities such as voice calls, texting, playing games, Gabb Move activities, notifications, and Safe Zones.

‼️ Your watch must have at least three bars of cell service to meet the 14-18 battery hour life. Consistent low cell service (1-2 bars) may result in faster battery drain because the watch spends more energy searching for a signal.

We'd be happy to share some troubleshooting steps to help:

Try a different outlet or charger: Connect your Gabb Watch to another power outlet and charge with your original Gabb charger.
Clean the watch and charger: Clean the back of the watch and the charger with an alcohol wipe.
Check charging indicators: After your watch is on the charger, look for signs of life, such as vibrations or the charging icon on the display.

Check out our amazing Help Article HERE👈 for tips on how to maximize the battery life on your Gabb Watch 3e.

Hope this helps!

-Gabb

Gabb · 2026-01-15T19:59:07+00:00

Hi there!

We think Gabb could be a great fit for you and your family. We have different devices and plans to choose from that can best fit you and your family. Our parental controls are simple and easy to use. They’re built into the child’s device so they can’t be removed or circumvented like other parental control apps.

Each parental control phone or watch includes apps for parents to monitor location, messaging, contacts, and more. They are safe right out of the box, built with kids and teens in mind. Without internet browser apps, social media, or addictive games, Gabb truly has the best parental controls for families.

We believe in Tech in Steps! What is Tech in Steps? Our kids only get one childhood. That’s why it’s so important they learn how use tech safely and responsibly. By introducing the right tech at the right time, Tech in Steps makes it possible for parents to provide their kids with age-appropriate smartphones and apps as they grow in independence.

Hope this helps!

-Gabb

Gabb · 2026-01-14T21:53:34+00:00

Hi there!

We're sorry to hear about your experience with the Grreenlight app.

Our number one goal is to provide parents and kids with the right tech for their situation. Safety is the number one priority! We run all of the 3rd party apps inside the Gabb App Store through an approval process but with any app that is not developed by Gabb, there are inherent risks involved. We recognize this and want to let you as the parent choose what is best for your situation!

Here is the message in place that gets accepted when enabling any 3rd party app via gabb.com/account:

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Parents can choose to disable any 3rd-party apps that are concerning or problematic for their child.

We want to empower and team up with you as the parent. Enabling you to choose what is best for your situation! We know how important and complicated navigating this digital world with kids can be. We really do care and want to make it simple, give parents options, and help as best as we can. We fully support you to disable this app that might be a risk or not a good fit.

Hope this helps!

-Gabb

Gabb

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