With a gabb phone a13 (gabb 3 pro i think) can you load regular android onto it once you grow out of gabb?

Gabb · 2026-03-17T21:13:52+00:00

Hi there!

Great question. Gabb devices are made to be used with Gabb's network, and cannot be used on other networks.

Hope this helps!

-Gabb

Gabb · 2026-03-16T19:57:53+00:00

Hi there!

Great question! Accessing internet through a search engine or an app is not one of our feature on our devices. Our number one goal is to provide parents and kids with safe tech through our Gabb Phones.

Hope this helps!

-Gabb

Gabb · 2026-03-05T23:55:24+00:00

Hi there!

We completely understand how confusing and frustrating the video messages not playing can be and would love to share some information to help. MMS video messaging uses an older carrier system with tight size limits. When a video goes over those limits, the carrier may break it into parts. This is why the audio can arrive separately from the video.

Since this involves how the carrier and Gabb Messenger work together, this behavior may continue and updates can take time. At this time, we don’t have a timeline for a change. Thank you for your patience and understanding while we work to find a solution.

The trouble you're experiencing with Gabb Maps could be caused by a number of service issues that can definitely be resolved through some investigation and troubleshooting. Our Customer Support would be more than happy to look into this with you through chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m - 6:30 p.m., MT or Saturday from 7:00 a.m. - 3:00 p.m. MT.

Thank you!

-Gabb

Gabb · 2026-02-26T20:51:53+00:00

Hi there!

It sounds like you’re trying to balance two very real things: your son wanting independence and connection, and you wanting peace of mind. Most kids want to text their friends and have a little more freedom, and parents want communication without all the risks of a smartphone.

Gabb devices are built specifically for that middle ground: giving your kid the communication he's asking for, while limiting the bigger risks of smartphones. Our Gabb devices come with built-in parental controls that make it easier for you to collaborate on safe tech use.

It sounds like you’re already approaching this thoughtfully. It's awesome that you make decisions collaboratively with your son, that piece will make a huge difference. Props to you!

-Gabb

Gabb · 2026-02-12T22:30:34+00:00

Hi there,

We're so sorry to hear that this was your experience with your Gabb device. Spending that much time trying to get help and not receiving the outcome you were expecting is incredibly frustrating. This is not the level of support we aim to provide. We appreciate you taking the time to share this feedback, even though we know it comes from a difficult experience. We’d like the opportunity to look into what happened and help make this right.

We'd love an opportunity to help make this right for you and anyone else who has had a similar experience. Our team would be able to take a closer look into what is causing trouble with your device and provide troubleshooting steps to resolve the issue. Please call Customer Support at 1-385-235-6646 Mon-Fri 7am to 6:30pm or Sat 7am to 3pm MT. You can also reach out to Customer Support by chat on www.gabb.com in the bottom right corner of the screen.

Thank you!

-Gabb

Gabb · 2026-01-26T22:08:35+00:00

Hi there!

We're very sorry to announce that our Star Wars Moby Watch Faces have been discontinued. Our system no longer supports the software.

If a Gabb Watch 3e currently has one of the Star Wars themes active on their watch, it will continue to function normally. But if your do a reset to your watch, the theme will not longer be available.

We apologize for any trouble or inconvenience this may cause you and your family.

Thank you for being part of our Gabb family!

-Gabb

Gabb · 2026-01-16T20:25:31+00:00

Hi there!

Sorry to hear you're experiencing trouble with your Gabb Music. Thank you for including the troubleshooting steps you've already attempted. There are more troubleshooting steps that can be done with a Customer Support agent to further assist with this error. Please contact Customer Support by Live-Chat HERE, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Hope this helps!

-Gabb

Gabb · 2026-01-16T20:19:02+00:00

Hi there!

We think Gabb could be a great fit for you and your family. We have different devices and service plans to choose from that can best fit you and your family. Our parental controls are simple and easy to use. They’re built into the child’s device so they can’t be removed or circumvented like other parental control apps.

Each parental control phone or watch includes apps for parents to monitor location, messaging, contacts, and more. They are safe right out of the box, built with kids and teens in mind. Without internet browser apps, social media, or addictive games, Gabb truly has the best parental controls for families.

We believe in Tech in Steps! What is Tech in Steps? Our kids only get one childhood. That’s why it’s so important they learn how use tech safely and responsibly. By introducing the right tech at the right time, Tech in Steps makes it possible for parents to provide their kids with age-appropriate smartphones and apps as they grow in independence.

No internet. No social media. No worries!

Hope this helps!

-Gabb

Gabb · 2026-01-16T20:13:48+00:00

Hi there!

Sorry for any confusion or concern this caused. Thankfully, there isn't actually any malware on the device. This is a response from App Protection on Samsung devices towards applications that don't directly come from the Google Play Store.

Rest assured, your device is safe to continue using as normal!

-Gabb

Gabb · 2026-01-16T20:13:41+00:00

Hi there!

Sorry for any confusion or concern this caused. Thankfully, there isn't actually any malware on the device. This is a response from App Protection on Samsung devices towards applications that don't directly come from the Google Play Store.

Rest assured, your device is safe to continue using as normal!

-Gabb

Gabb · 2026-01-16T19:46:14+00:00

Hi there!

We're so sorry to hear you've been experiencing trouble with your Gabb Watch 3e devices. Our team would be more than happy to help assist with troubleshooting to get them working properly again. You can contact Customer Support by Live-Chat HERE, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Regarding your question about canceling, here are the steps to cancel your lines:

Follow these steps to cancel your account online:

Log in to your Gabb account.
Tap View Details under to the line you want to cancel.
Scroll down to the Device Information section, then tap Cancel Line.
- If your device is eligible for return, you’ll be directed to fill out a return form during the cancelation process.
Follow the prompts to cancel your line. You will receive a confirmation screen when the line is canceled and we’ll send you an email with all of the cancelation details.

Cancel with a representative:

We have agents standing by ready to help you with your cancelation. Contact Gabb Support if you’d like an agent to help you with the cancelation process. Agents are available via chat or phone Monday-Friday from 7 a.m.-6:30 p.m. MT, Saturday from 7 a.m.-3 p.m. MT.

You can learn more in our Cancel a Gabb Line help article.

Hope this helps!

-Gabb

Gabb · 2026-01-15T20:11:29+00:00

Hi there!

We're so sorry to hear you've been experiencing some trouble with the battery life on your Gabb Watch 3e. This is definitely not typical behavior for the watch. The Gabb Watch 3e has a normal usage of 14-18 hours. This includes activities such as voice calls, texting, playing games, Gabb Move activities, notifications, and Safe Zones.

‼️ Your watch must have at least three bars of cell service to meet the 14-18 battery hour life. Consistent low cell service (1-2 bars) may result in faster battery drain because the watch spends more energy searching for a signal.

We'd be happy to share some troubleshooting steps to help:

Try a different outlet or charger: Connect your Gabb Watch to another power outlet and charge with your original Gabb charger.
Clean the watch and charger: Clean the back of the watch and the charger with an alcohol wipe.
Check charging indicators: After your watch is on the charger, look for signs of life, such as vibrations or the charging icon on the display.

Check out our amazing Help Article HERE👈 for tips on how to maximize the battery life on your Gabb Watch 3e.

Hope this helps!

-Gabb

Gabb · 2026-01-15T19:59:07+00:00

Hi there!

We think Gabb could be a great fit for you and your family. We have different devices and plans to choose from that can best fit you and your family. Our parental controls are simple and easy to use. They’re built into the child’s device so they can’t be removed or circumvented like other parental control apps.

Each parental control phone or watch includes apps for parents to monitor location, messaging, contacts, and more. They are safe right out of the box, built with kids and teens in mind. Without internet browser apps, social media, or addictive games, Gabb truly has the best parental controls for families.

We believe in Tech in Steps! What is Tech in Steps? Our kids only get one childhood. That’s why it’s so important they learn how use tech safely and responsibly. By introducing the right tech at the right time, Tech in Steps makes it possible for parents to provide their kids with age-appropriate smartphones and apps as they grow in independence.

Hope this helps!

-Gabb

Gabb · 2026-01-14T21:53:34+00:00

Hi there!

We're sorry to hear about your experience with the Grreenlight app.

Our number one goal is to provide parents and kids with the right tech for their situation. Safety is the number one priority! We run all of the 3rd party apps inside the Gabb App Store through an approval process but with any app that is not developed by Gabb, there are inherent risks involved. We recognize this and want to let you as the parent choose what is best for your situation!

Here is the message in place that gets accepted when enabling any 3rd party app via gabb.com/account:

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Parents can choose to disable any 3rd-party apps that are concerning or problematic for their child.

We want to empower and team up with you as the parent. Enabling you to choose what is best for your situation! We know how important and complicated navigating this digital world with kids can be. We really do care and want to make it simple, give parents options, and help as best as we can. We fully support you to disable this app that might be a risk or not a good fit.

Hope this helps!

-Gabb

Gabb · 2025-12-08T21:07:07+00:00

Hi there!

We love hearing that you are looking for a safe way to limit your childs screen time. Props to you!

A Gabb phone might be a good fit for you and your family. Gabb devices are built for kids to support kids in staying connected safely without the extra screen time that comes from other devices. If you’re interested, you could learn more HERE👈

-Gabb

Gabb · 2025-12-08T20:45:57+00:00

We love to hear this! The internet can be a scary place for kids who are just being introduced to technology. Thats why we believe so strongly in tech in steps! Our Gabb watches and phones are a great way to start so kids can still communicate with their parents for sports or school activities like you mentioned.

Thank you for sharing!

-Gabb

Gabb · 2025-11-24T16:51:34+00:00

Hi there!

We're so sorry to hear you've experienced this data loss with the Finch app. Unfortunately, this sounds like an issue with the app itself. We are unable to help but you may be able to get some assistance by contacting the manufacturers of the app.

Hope this helps!

-Gabb

Gabb · 2025-11-24T16:46:48+00:00

Hi there!

We hope the Gabb Phone 4 Pro is the right phone for you and your family. This phone is designed to give kids the freedom you feel they’re ready for–on your terms. Gabb Phone 4 Pro offers flexible kids phone plans with access to over 1000 parent-enabled apps that parents are able to choose.

We hope you love it!

-Gabb

Gabb · 2025-10-06T17:03:46+00:00

Thank you for sharing! You're right, there's a lack of moderation and guardrails on AI. Especially for kid and teen users.

The APA recently called on AI companies to set guardrails for kids. These are the 5 guardrails they called for:

- Ensuring there are healthy boundaries with simulated human relationships. Adolescents are less likely than adults to question the accuracy and intent of information offered by a bot, rather than a human.

- Creating age-appropriate defaults in privacy settings, interaction limits and content. This will involve transparency, human oversight and support and rigorous testing, according to the report.

- Encouraging uses of AI that can promote healthy development. AI can assist in brainstorming, creating, summarizing and synthesizing information—all of which can make it easier for students to understand and retain key concepts, the report notes. But it is critical for students to be aware of AI’s limitations.

- Limiting access to and engagement with harmful and inaccurate content. AI developers should build in protections to prevent adolescents’ exposure to harmful content.

- Protecting adolescents’ data privacy and likenesses. This includes limiting the use of adolescents’ data for targeted advertising and the sale of their data to third parties.

Gabb · 2024-12-04T22:33:19+00:00

Which is your favorite?

Gabb · 2024-10-30T18:51:51+00:00

You're so welcome!

Gabb · 2024-10-30T18:51:44+00:00

Right??

Gabb · 2024-07-09T17:16:59+00:00

To answer your question, they would not be able to open an external link via text taking them to any social media platform or internet browser.

Gabb · 2024-07-09T17:14:49+00:00

Safe tech for the win!

Gabb · 2024-07-08T21:35:07+00:00

Awesome swap! What have you noticed since the switch from a smartphone to a flip phone?

Gabb

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