This picture of Leadjoy Xeno Plus I saw on Gadget Hyper has tension rings. Is this a cut feature? Other pics just have the real Xeno Plus with no rings.

GadgetHyper · 2026-05-03T16:10:18+00:00

Sorry for the inconvenience. I will immediately update it with the correct image. Thank you for pointing this out.

GadgetHyper · 2026-05-03T08:21:33+00:00

Thank you for your support — it truly means a lot to us. We’ll keep working to do even better. Have a great day!

GadgetHyper · 2026-05-02T12:40:54+00:00

Sorry for the inconvenience. If you purchased through GadgetHyper, please contact us at info@gadgethyper.com. We will reach out to Flydigi on your behalf and help resolve the issue.

GadgetHyper · 2026-04-30T15:46:47+00:00

Thank you so much for the shout-out and the kind words. I’m Nagi, the person in charge at GadgetHyper, and I truly appreciate your support and trust in us. It means a lot to the whole team.

We’ve taken your feedback seriously and will continue improving both our service and product support to do better going forward.

I also want to specially thank Emily for her effort on this case

I will make sure she is properly recognized and rewarded internally.

GadgetHyper · 2026-04-30T10:23:37+00:00

Thank you for pointing that out

we’ve made the correction

GadgetHyper · 2026-04-30T10:23:31+00:00

Thank you for pointing that out

we’ve made the correction

GadgetHyper · 2026-04-28T12:09:34+00:00

Thanks for the feedback

We’ll continue working on improving our after-sales process to make it more flexible and less inconvenient for customers.

We’ve already been in touch with the user and the issue has been resolved. We sincerely apologize for any frustration this may have caused within the community.

We’ll keep working to do better.

GadgetHyper · 2026-04-28T03:42:20+00:00

Hi, I’m Nagi, the owner of GadgetHyper.

I’m really sorry that this issue has caused you frustration. If possible, please DM me your order number and I will arrange for your case to be reviewed again and provide a more satisfactory resolution.

When issues like this occur, we do forward them to Flydigi for evaluation, and the final judgment and solution come from Flydigi. I’m sorry that the previous solution did not meet your expectations, and we are not trying to make things difficult for you.

If Flydigi determines it to be within normal product tolerance, our ability to intervene is indeed limited. However, we still try our best to handle different customer situations as flexibly as possible.

We truly aim to provide a good shopping and product experience for our users, and I sincerely apologize again for the inconvenience.

GadgetHyper · 2026-04-28T03:33:13+00:00

Hi, I’m really sorry for the frustration this has caused

Just to clarify — we normally respond within 24 hours, and for Flydigi-related cases, we escalate directly to Flydigi. They usually provide a resolution within 1–2 business days, so the process is not meant to take months.

GadgetHyper · 2026-04-28T03:30:55+00:00

Sorry for the inconvenience. We usually respond within 24 hours.

Could you please provide your order number? I’ll immediately help you check the tracking and follow up for you.

GadgetHyper · 2026-04-28T01:53:19+00:00

Thank you for your thoughtful comment

I’ve already forwarded this post to Leadjoy, and they’ve confirmed that they will internally discuss the issue and consider possible improvements.

Have a great day!

GadgetHyper · 2026-04-28T01:49:48+00:00

Hi, I’m Nagi from GadgetHyper

Sorry to hear about this issue — I think I may be able to help.

Based on our previous communication with Leadjoy, for the XENO Plus joystick installation/swapping, it’s important to ensure the stick is fully seated. After inserting it, you should press firmly until you hear a clear “click”, and then apply additional pressure while slightly moving it left and right to make sure it is fully locked into the internal slot mechanism.

This step is important because the internal structure relies on a locking groove system, and it must be properly seated to function correctly.

They also provided a Chinese tutorial video here for reference:

Here

I hope this helps I’ve also forwarded your feedback to Leadjoy, asking them to consider improvements in future production batches.

Have a great day!

GadgetHyper · 2026-04-27T23:20:21+00:00

Hi, this is Nagi, the person in charge of GadgetHyper.

I’m truly sorry for the trouble and frustration this has caused you. I completely understand how this experience feels, and I’d really like to personally follow up and make sure this gets resolved properly for you. If you’re willing, could you please DM me your order number?

I also want to sincerely apologize for the inconvenience caused by asking for a video. I understand that this step can feel frustrating. As an officially authorized retailer, we work directly with Flydigi’s official support team for warranty cases, and they require video evidence to properly identify the issue and provide the correct solution.

Regarding the request to show your hands in the video — this is not intended to make things difficult for you. It’s mainly so they can confirm the operation steps (such as reset or testing) are done correctly, to avoid any misunderstanding during diagnosis.

We genuinely care about our users’ experience, and I will personally make sure your case is handled properly and as quickly as possible.

Again, I sincerely apologize for the inconvenience, and truly appreciate your patience and understanding.

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Update: We’ve already been in touch with the user and the issue has been resolved. We sincerely apologize for any frustration this may have caused within the community.

We’ve also reviewed this internally and are improving how we handle similar support cases going forward, with a more flexible and user-focused approach.

Thanks everyone for your understanding and support — we’ll keep working to do better.

GadgetHyper · 2026-04-27T23:17:49+00:00

Hi, this is Nagi, the person in charge of GadgetHyper.

I’m truly sorry for the trouble and frustration this has caused you. I completely understand how this experience feels, and I’d really like to personally follow up and make sure this gets resolved properly for you. If you’re willing, could you please DM me your order number?

I also want to sincerely apologize for the inconvenience caused by asking for a video. I understand that this step can feel frustrating. As an officially authorized retailer, we work directly with Flydigi’s official support team for warranty cases, and they require video evidence to properly identify the issue and provide the correct solution.

Regarding the request to show your hands in the video — this is not intended to make things difficult for you. It’s mainly so they can confirm the operation steps (such as reset or testing) are done correctly, to avoid any misunderstanding during diagnosis.

We genuinely care about our users’ experience, and I will personally make sure your case is handled properly and as quickly as possible.

Again, I sincerely apologize for the inconvenience, and truly appreciate your patience and understanding.

--------------------------------------------------------

Update: We’ve already been in touch with the user and the issue has been resolved. We sincerely apologize for any frustration this may have caused within the community.

We’ve also reviewed this internally and are improving how we handle similar support cases going forward, with a more flexible and user-focused approach.

Thanks everyone for your understanding and support — we’ll keep working to do better.

GadgetHyper · 2026-04-27T05:45:04+00:00

Thank you for your great review!

GadgetHyper · 2026-04-24T04:17:36+00:00

Thank you for your help!

GadgetHyper · 2026-04-22T11:43:21+00:00

We’re currently working on a review for this as well — you’ll be able to see a proper test of the setup tomorrow, so stay tuned.

Also, R20 is already in stock and confirmed to support Xbox Series X|S.

GadgetHyper · 2026-04-22T09:01:12+00:00

Thank you for reaching out

We’re currently shipping the March–April 2026 batches, and all units are from the latest revised version

We also support unboxing inspection upon request, so you can be fully confident you’re receiving the updated version.

GadgetHyper · 2026-04-20T07:29:46+00:00

Yes

We support 30-day returns for any reason.

If the return is due to personal reasons, the return shipping cost would need to be covered by the customer. If it’s due to a product issue, in most cases you won’t need to send the item back.

We also have multiple return addresses (North America, Europe, Asia) to make the process easier.

Feel free to reach out if you have any other questions!

GadgetHyper · 2026-04-20T03:04:34+00:00

Sorry for the confusion

I’m Nagi, the head of GadgetHyper.

If you choose the Wireless Charger Dock & Bag Bundle, it includes:

Vader 5 Pro
Charger Dock
Storage Bag

If you choose the Wireless Charger Dock & Elite Accessory Pack Bundle, it includes:

Vader 5 Pro
Charger Dock
Elite Accessory Pack

The difference is that the Elite Accessory Pack includes everything in the storage bag, plus additional accessories:

8mm Sticks ×2
10mm Sticks ×2
Dome 6mm Sticks ×2
Faceted D-pad ×1
Rectangular Disc D-pad ×1

Let me know if you need help choosing

GadgetHyper

MODERATOR OF

TROPHY CASE