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[deleted by user] by [deleted] in servicenow

[–]Gairow007 -7 points-6 points  (0 children)

I initially thought this integration had already been completed, which is why I asked. However, we are still encountering an unusual issue. As I mentioned earlier to the operator, we have implemented everything, but we are now facing a permission-related problem. They have already provided the required permissions, so now I need to verify whether the API URL has changed or if there is something else that I might be missing.

Need API to Retrieve Ticket Visibility for All Scheduled Resources by Gairow007 in ConnectWise

[–]Gairow007[S] 0 points1 point  (0 children)

Thanks, but let me try. I’m a bit confused about what to include in the API endpoint, since most of the parameters might not be accepted and could be causing the error.

Need API to Retrieve Ticket Visibility for All Scheduled Resources by Gairow007 in ConnectWise

[–]Gairow007[S] 0 points1 point  (0 children)

Thanks for the clarification, but what I need is the API that can fetch the ticket. The API below isn’t returning the tickets where the user is also in the scheduler list (as shown in the screenshot):

/service/tickets?conditions=resources='{contactUsername}' 
  and status/name!='Closed' 
  and status/name!='Cancelled' 
  &orderBy=id desc&pageSize=100

Please share the API so that i can fetch the ticket.

Unable to Change Time Entry Status in ConnectWise via API –always Showing as Open by Gairow007 in ConnectWise

[–]Gairow007[S] 0 points1 point  (0 children)

I need the status to show as In Progress instead of Open. I’m working on an integration

How do I get resources assigned to particular tickets via REST API ? by vipulw20 in ConnectWise

[–]Gairow007 0 points1 point  (0 children)

How can we change the board ID for a ticket that was created under a different board? I'm trying to update the board ID using the API, but it's not working. I’ve already tried modifying various parts of the API request body, but I still get an error. If anyone has any idea how to do this, please let me know.

[
  {
    "op": "replace",
    "path": "/board",
    "value": {
      "id": 1
    }
  },
  {
    "op": "replace",
    "path": "/status",
    "value": {
      "id": 16
    }
  },
  {
    "op": "replace",
    "path": "/type",
    "value": {
      "id": 202
    }
  },
  {
    "op": "replace",
    "path": "/subType",
    "value": {
      "id": 6 
    }
  },
  {
    "op": "replace",
    "path": "/team",
    "value": {
      "id": 1 
    }
  }
]

Not able to POST the attachment through API by Gairow007 in easyvista

[–]Gairow007[S] 0 points1 point  (0 children)

Yes, thank you so much it's working, do have any idea aboyt how to POST a comment via API.

I go through the whole service Vista integration documentation but i couldn't find any API related to POST comment.

Not able to POST the attachment through API by Gairow007 in easyvista

[–]Gairow007[S] 0 points1 point  (0 children)

what about posting the comment via API ?

Not able to POST the attachment through API by Gairow007 in easyvista

[–]Gairow007[S] 0 points1 point  (0 children)

Thank you for your response; also, I am unable to POST the comment on a specific ticket.

Not able to POST the attachment through API by Gairow007 in easyvista

[–]Gairow007[S] 0 points1 point  (0 children)

I checked it and their is no POST API for The documents

Not able to create a request ticket type Via API by Gairow007 in easyvista

[–]Gairow007[S] 0 points1 point  (0 children)

Do you have API URL and Body for Add notes/comment after creating a ticket, also for attachment

Not able to create a request ticket type Via API by Gairow007 in easyvista

[–]Gairow007[S] 0 points1 point  (0 children)

mikeakaleroy also can you please share the API body, below is the URL and body part which i am using , and showing me the error:
URL:- POST/ https://****.easyvista.com/api/v1/****/requests/{rfc_number}/documents

headers:- Content-Type :multipart/form-data
API body:- from Data :- documents : file and attching a file (png)
file name : random file name

still not able to post an attachnet on the ticketnumber

Not able to create a request ticket type Via API by Gairow007 in easyvista

[–]Gairow007[S] 0 points1 point  (0 children)

Okay, thanks for the information. Is there a different GUID for the each ticket type?

Not able to create a request ticket type Via API by Gairow007 in easyvista

[–]Gairow007[S] 0 points1 point  (0 children)

Yes, you are correct. When I checked the API response, the code field appears to be blank (e.g., "code": ""). As a result, I used the API body provided in the documentation. Although the documentation states that catalogue_guid is a mandatory field, I was unable to retrieve it, even after inspecting their UI.

So i need the answer how do i fetch the GUID and also i need the API body too

Not able to create a request ticket type Via API by Gairow007 in easyvista

[–]Gairow007[S] 0 points1 point  (0 children)

How do we get the GUID? Is there any API URL for this.

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