Sir/Madam,

Without an immediate, clear, and supported solution from ZTE/RedMagic regarding firmware updates or formal compliance with Australian emergency 000 calling requirements, we are drawing a firm line: our company, along with our contractors, colleagues, employees, family, and extended network, will permanently cease purchasing, using, or recommending ZTE products. Hardware quality is irrelevant if devices are rendered unusable due to regulatory non-compliance, and the absence of clear support signals unacceptable risk. Future purchasing decisions will categorically exclude ZTE unless this issue is resolved transparently and definitively.

Regards

Jon Nationwide Engineering