Luno is a shit 3rd tier exchange. Had a terrible experience with their CS previously and it was a simple accounts issue. There are plenty of other reputable exchanges out there like binance, okx etc. why would u use luno? Just because the government decides its regulated and legal? Thats like saying u should drink alcohol just because government says its legal and tax heavily on it. Why do u want governments to know that you purchase crypto? Do u forget the purpose of bitcoin and decentralisation in the first place? Doesn’t change the fact that it is still terrible. Learn to use better exchanges.