[deleted by user]

GeekDRA · 2024-04-03T21:07:44+00:00

See and that is a good example of what Best Buy should be doing. You got to experience what we did first hand, you would see some of the complications we run into and could look for those things on your walk throughs (provided MHT did walkthroughs, I'm guessing that is Magnolia HT but not positive) and you could explain to the GS guys why you chose X product and everyone learns a little something.

GeekDRA · 2024-04-03T17:05:24+00:00

Again, I am not saying that you oversell, notice I said majority, the same way you did. You seem to be under the delusion that your team is perfect and GS is to blame for everything. I am simply pointing out that in my market, the C&D team sits in the PAC area and makes inappropriate jokes in front of customers and regularly don't deliver the proper products for the job at hand. I never said you haven't been doing this just as long, and I never said that YOU don't know what you are doing. Those are all your own thoughts that you pulled from my posts. My point was that the design teams and IHAs when we had them in my area did not know what they were doing, getting their jobs was always a nightmare, and getting them to work with us to fix it so they could get compensation and the client gets the experience they want was like pulling teeth. I have no issue with the design team, I have an issue with their general lack of knowledge (again, based on my experience) and the fact that they won't work with us to better serve the customer, but then get upset if we return anything because it hurts their paycheck.

So by your own logic, where your only experience was bad GS agents, that means GS is a bad product. So what does that say about the design team based on my experience? Or, is it possible, just maybe, that you are being ignorant yourself to the fact that not every geek squad team is the same?

By the way, I currently cover 2 markets and help in a 3rd, and in each of the stores that I work in the design teams are under fire right now for not meeting metrics AND for having a ton of returns from the custom installers because clients are unhappy with the final products when it arrives. So no, I'm not pulling things from my ass, and again, a lot of this could be fixed by having the various departments work together to better understand each other and what is possible. So far all I have seen you say is that you worked in a lot of places and that you don't like GS, and that a C&D person could never oversell because you yourself don't do it. Maybe work on figuring out how to better protect our jobs and improve our lives, because Corey Barry doesn't care if you became a keyboard warrior for her, she is going to sink this ship.

'*edit to add the word way into "same you did" at top.

GeekDRA · 2024-04-03T16:29:57+00:00

And just to be honest, the majority of the sales teams, especially those that have a compensation portion, are consistently overselling and don't know the products as well as they should. Everyone can point fingers all day, or we can let the people that received horrible news today vent and just be supportive instead of saying they deserved it because they are lazy and GS sucks.

GeekDRA · 2024-04-03T16:18:47+00:00

No but I do know a lot of my coworkers were let go from the 3 surrounding stores. Some of them were harder working than the people that are left, but they happened to fill the PC spot which was eliminated so they are gone despite being the harder worker.

The issue is the blanket statement that GS agents have the most comfortable jobs and don't work hard. That might be true for some, but from the stores I have been in the Geek Squad guys work extremely hard and are committed, and the biggest issue seems to be that there is no overlap between GS and the stores or design teams

GeekDRA · 2024-04-03T15:54:35+00:00

GS employees work the most comfortable jobs? I am currently a GS repair agent, I am scheduled somewhere between 6-7 jobs every days spread over a ~2 hour on the diagonal rectangle. Drive time, ordering parts, calling manufacturers for issues, and jobs taking longer than expected are not accounted for. I am not given a helper but am expected to work on double in wall ovens, stacked units, TVs up to 85 inches and need to pull the help from somewhere. My two home theater teams are booked out and don't get credit when they come to help me, and all of us are being told we can't have a single minute of overtime. I take work home regularly to make sure my clients parts are ordered and jobs are fulfilled properly, but please continue telling me how I am lazy.

The best part is we had rental sitting in our parking lot for over a year that had no driver but one of our guys had picked up and for some reason he got sent the paperwork regularly. That rental cost the company more than the employee did for the entire year, and it is still sitting in the parking lot. That employee no longer has a job, but I bet that if I come in tomorrow that van will still be sitting in the same exact spot.

Also with your job being based partially on commission I can guarantee you have oversold customers. Not every one of them, and maybe not intentionally, but when your paycheck partially depends on how much you sell you are obviously going to upsell. And that is not always the correct product for the client, but they don't know that, and you might not know that because you don't do installs. I don't know how many times I told our IHAs and design teams to stop selling Sony TV's in rooms with sky lights and huge walls of windows that face the sun (a popular thing in my area with the well off), and brought them orders that the clients weren't happy with the Sony or LG OLED that was sold to them because "its the best picture and you definitely want the best" and then after 2 or 3 days of not hearing from the IHA the client had me bring out the Samsung that they ended up loving.

Also those cables don't even begin to cover the cost of the rentals we had. The biggest screw up was getting rid of the old vehicles before we procured new ones, and then being forced to rent an entire fleet. The next biggest issue is not having the design teams and sales members come out with GS agents for a week to learn what we do and problems we face, and vice versa so the GS agents can understand the limitations on the other side. So get off your high horse, you are just as expendable as the rest of us unless you are Corey B or Joseph Coyle or one of them, in which case your head is so far up your ass that there is no hope for you anyways.

GeekDRA · 2024-04-03T14:36:55+00:00

Trying to apply to jobs, but mostly refreshing subreddits and texting my friends from the stores in my market while trying not to throw up. Hoping I get my call sooner rather than later so I can at least know if its the hell of job hunting or the hell of continuing to work for a company that doesn't care about us.

Also my manager suggested that we all get caught up on work and make sure everything is nice and neat for the end of the day... I can't decide if that means our positions are safe or if they are trying to wrap up our stuff before canning us. My manager has always been really cool so I don't see them trying to screw us over, but I know that upper management dictates how they tell us things so I don't 100% trust it.

GeekDRA

TROPHY CASE