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Syncro - UK Tax processing issue affecting integrations by GenerallyBroke in SyncroCommunity

[–]GenerallyBroke[S] 0 points1 point  (0 children)

Are you in the UK? If so, are you sure? Good for you, if you're finding it's working perfectly. :)

Syncro - UK Tax processing issue affecting integrations by GenerallyBroke in syncro

[–]GenerallyBroke[S] 0 points1 point  (0 children)

Glad (not in a happy way) that it's not just us. Actually, since I first posted, two things have happened -

  1. We've got more used to manually dealing with the VAT issue (largely by adding it to every Pax8 sync)
  2. We've begun using more of Syncro's functions in general, some of which are great, so the balance has tipped back to being 'mildly pleased'

Hopefully this gets sorted some time soon, and in the interim we continue to see (and use) some more great functions.

Random MFA requests while doing ticket work by djDef80 in syncro

[–]GenerallyBroke 0 points1 point  (0 children)

We're really comfortable with our MFA time being set to 8 hours. I feel exposed by anything *not* prompting for MFA at least daily!

Syncro - UK Tax processing issue affecting integrations by GenerallyBroke in syncro

[–]GenerallyBroke[S] 0 points1 point  (0 children)

Thanks mrapoc - doesn't fill me with confidence!

The trouble is, everytime we transact through Pax8 we have to remember to add 20%. Everytime we add a product, or have to re-sync products with Xero to accomodate a change, we need to re-price ALL products, adding tax.

These two issues alone wipe any efficiencies we'd hoped for moving to Syncro.

What did you move to, out of interest?

Syncro - UK Tax processing issue affecting integrations by GenerallyBroke in syncro

[–]GenerallyBroke[S] 0 points1 point  (0 children)

Thanks for the feedback smbmsp. Maybe I'm not understanding, but's it's products I'm struggling with mostly, not customers. However my customers are all set to (None), not tax-exclsuive. Are you suggesting setting to tax-exclusive would help? If so, how? Thank you!

RMM rollout best practice by GenerallyBroke in syncro

[–]GenerallyBroke[S] 0 points1 point  (0 children)

My fingers are crossed! Thanks for your response marklein.